700-414: my new HP 700-414

I bought this computer from office a little over a month there are at Best Buy as a "open box". They assured me that the factory warranty was still in effect, but according to HP, it has expired, so I didn't get any free help. The problem I have is upgraded to wINDOWS 10. I tried 4 times now and downloaded a new Microsoft Installer every time (all are different sizes!), but each has stopped at 24% installation and 82% copy of the files. It tells me that there is something on the HDD that stops this install... any ideas what? Or how to find it? I tell myself that I am just stuck with Windows 8.1, the same thing that I finally had to stay with Windows 7 on my new laptop last because I could not upgrade to Windows 8 either!

The fact that I did not support HP saddens me, but it's too late to go back now, it seems that I have to pay a lot of money using HP or just do without! That seems hardly fair to me, since this is / was probably a floor model, and nobody had ever on the Internet for viruses etc and never anything added to this plant.  So I guess I have to just this chalked up to experience (a bad one, I might add) and learn to live with it.

The computer works fine with Windows 8.1, but sooner than later, Microsoft will stop away from giving the upgrade and also stop supporting all less than 10.  So, I'm sure that there is someone out there who could help me, but is finding that person who is my problem. H E L P!

Just to smile and laugh. I tried upgrading the fifth time... new downloads too... this time he locked himself in the exact same place as before, so I just shut down the computer and went to bed! The next morning, when I turned the computer on a screen came up with an error number (it was the first time this happened) so I entered this number in Google and came to a solution. He told me to remove all of the added devices that I had added once I bought the computer and try again.

Not to sound like I'm so smart, but this was to be my next attempt to get this update to 'take', but it was... honest! The error message has confirmed my suspisions, so I followed him. And it worked this time!

HP hear on my problem and I responded with 3 emails which were unanswered, and finally a letter at the post office cancel the ticket due to no response. No help came by HP. The people here on this forum have been very helpful and concerned about my problems. They did their utmost to help me, but it isn't fair, I guess.

Finally, my problem with the whole thing guaranteed was passed from one person to another at HP, and I'm now emailing to the terminus of the chain. I'm learning that HP does not have ANY Open box or returned items. However, Best Buy put info to the factory warranty on the sticker of the Open box that was on the side of the computer. This particular computer was only a screen of store shelf. He never left the store and at most could have a "demo" on this program to show the clients capabilities. So, indeed, HP means that they do not trust Best Buy about any changes made to the computer by them.  I guess I could and SHOULD probably continue this all the way with Best Buy, but I'll probably just here, with a warning to ANYONE buy anything "Open Box" of ANY store in the city.  If I had known that he had absolutely no warranty at all on this computer unless I bought an extra, would I have spent more than $700 for this? I seriously doubt that! He wasn't connected yet, so it may have been even completely 'dead '!

P.T. Barnum says it all... "There is a sucker being born every minute." And there is also the cliché "buyer beware."  And also "you only get what you pay..." I learned a valuable lesson. The hassle that ihave had to endure because of the purchase of an "Open box" were certainly not the few dollars I saved buy buy this way.  And everyone, notice that Best Buy can only provide a guarantee of factory on ANY issue "Open Box", although says that it is available on the sticker.

I should probably sue them only!

So, it's the end of my story on the upgrade of Windows 10. I hope everyone enjoyed my short biography and maybe learned something from my mistakes! This false advertising MUST be stopped! Do not hesitate to reply to this message if I am good or bad... or just...

Omahamike

Tags: HP Desktops

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