7520 fax problems

We have a photosmart 7520 we have problems with faxes. The printer is on a line of fax dedicated using the supplied cable. When the unit goes into mode 'sleep' we lose all ability to fax or receive faxes. The only way we can get back to the top is to turn the printer off and back on manually. It is totally unacceptable that we are unable to receive incoming faxes.

Is it possible to totally cut the standby or low power mode?

Thank you

Rick

Please try now as follows to disable mode 'sleep' (this is taken from another post in the support forums):

Left and right of the screen are a House (upper-left) and back (bottom left), Cancel buttons (lower-right, that there is an X).  You may need to use a flashlight to see them because probably they are not lit.  Key to the House of the sequence, return, cancel, retrun.  This should bring up the menu engineering.  In this menu select Menu Underware.  You will see a display similar to the arrows for a TV remote control (up, left, right, down, arrows with an OK button in the middle).

Use the arrow key to the right and go into the system menu (the menu names are displayed in the upper left corner).  Press OK

Use the arrow key to the left and go to the system mode timeout.  Press OK

Use the down arrow key to set the timeout to 0.  Press OK.

Exit by pushing cancel (bright red x in the lower right corner) until you have returned to the home screen.

Tags: HP Printers

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