7610: HP 7160 does not print envelope

I recently replaced my Brother with a HP7610 printer and all is well until I had envelopes printing Word 2007 in Windows 10. The printer raises the DL envelopes and transmits them to the output tray, but nothing prints on envelopes. I have not changed any as the settings in Word since my brother used. I am sure that I loaded the envelopes correctly and that Word is correctly configured for printing DL envelope.

I see on the forum that others have had this problem and resolved but I don't see how they did it.

Hi @KDavidUK,

Thanks for the information.

Yes, it seems that there is corruption on your computer. We will need to completely remove and reinstall.

First clean your computer:

  1. Cleaning disc in Windows 10. Click here.
  2. Use the System File Checker tool to repair missing or corrupted system files. It's always a good idea to back up your data before proceeding. Click here.
  3. File system check (SFC) analysis and repair system files & DISM to fix things cannot SFC.
  4. Perform the clean boot in Windows 10 / 8 / 7. Click here.
  5. Uninstall and reinstall the HP software. Click here.
  6. To properly remove the printer and drivers, follow the steps in this post of X-23.

Thanks for posting!

Tags: HP Printers

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