8600 All In One OfficeJet

6 weeks after the repair of a HP technician due to the printer failure, they sent a replacement printer and I sent mine back as he has requested.  However, due to no power on the old printer, I was not able to remove the printer head and cartridges.

Between my husband and me, we called back 4 or 5 times now and each time we are told that the print head will be there in 5 working days.

We still do not have the printhead and cannot use our replacement printer.  By far, this was the worst customer service experience we have ever had.

Anyone has any advice on the person at HP, we can go at this point?

dpulver, I saw your post and has forwarded to the right people for their review. You should hear from someone bit via private message on this Forum.

Tags: HP Printers

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