8620: could not start scan to HP Office Jet Pro 8620 since the upgrade to Windows 10

I've updated to Windows Home 64 bit 10.

I can scan if it is started from the PC to the HP printer Assistant.

But impossible to start a scan of the front of the printer 8620.

It times out and gives errors

"The analysis has failed in one or more of the following problems

-connection to the computer is lost

-L' scanning on the computer application is currently in use

-Application OCR is not installed on the computer

See the computer for details screen'

Nothing is displayed on the computer screen.

How to do a scan to work on the printer without initiating the PC?

this to go to JohnGPB solved my problem

22/08/2015-12:18

Hey there,

One thing before you start, this solution won't work for (its of course HP) inkjet printers
Try the next step, I believe that this will help you overcome the problem.
1. start by dissconnecting the USB cable. (If its connecetd wireleslly, go to the next step)
2 remove the printer driver of "devices and printer" which is located in Control Panel.
3. download the complete solution for your printer.
4. extract the contents of the file. (Using winrar or any other method, you know)
5 open the "Utils" folder and choose in the "x 64"(ou le «x32"encas vous utilisez ce type de système) subfolder, you should be able to locate a file called 'RemovePreInstalledDrivers' > once you open this file black screen opens, wait for it to close, then move to the next step.". "
6. go to the main folder where you have already extracted the software and right click on the file x 64.msi (name is most likely your printer model), then choose the Option "repair". > Subsequently, you will be asked of preformed a reboot. (Incase you will get a Messege saying "this action is only valid for products that are currently installed" simply double-click the file instead)
7. after rebooting, the head in the drive Local C/ProgramFiles/HP/PrinterModelFolder/bin/USBSetupL uncher (or DeviceSetupLuncher if his wirellesly connected) and double click it.
8 follow the steps for you and connect the USB cable when you are invited to (if the wireless sound just choose the wireless option)

Who should add the scanner to your imaging devices.
Best Of luck ~

 

Tags: HP Printers

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