8703e blackBerry smartphones - wheel moves but no movement on the screen

The wheel moves but on the box display 'cursor' remains stuck on one app. Can't access all the features but that its impasse on. Any help appreciated.

Hi and welcome to the Forums!

Whenever random strange behaviors creep, the best thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning.

Tags: BlackBerry Smartphones

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