A problem occurred during extraction of the digital rights management machine identification. Contact Microsoft technical support.
I downloaded the Overdrive Media Console software for my IBM thinkpad (XP). The application downloaded successfully, but when downloading of WMA audio books at the local public library, I get the above message. I have Media Player 11. The Overdrive app tells the user to perform a security upgrade in the Tools menu. When you run this command, I get the above error. All the ideas you smart people at Microsoft?
Above is a link to the XP newsgroups.
This would be the place for your XP operating system with the question.
Here is the Vista Forums.
See you soon. Mick Murphy - Microsoft partner
Tags: Windows
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Original title: Windows Media Player Security Upgrade
Recently, I tried to download an Audio Book using Overdrive Media Console software.
Within this program, I tried to use the 'Windows Media Player Security Upgrade'
However, this tool has produced a message "this is a problem in retrieving the machine ID DRM. Contact Microsoft product
supported". I tried to find the appropriate place to make the recommended contact. These research "Genuine Microsoft - Site diagnostic" quoted me the button solve led me to "Microsoft Software plug-in for your Mozilla FireFox browser. However downloading and running that plugin has not helped solve the problem!I use XP Home Sp3 and Media player 11.0.5721.5280
Can anyone suggest a solution?
Thanks in advance.
Antoine in TN
Do you mean the Update button?
You can try to reset the DRM system, by following the instructions at http://support.microsoft.com/kb/929642 .
Tim Baets
http://www.BM-productions.TK -
I try to download OverDrive Media Console to sync with the ipod of the omega software.
Jmcarroll,
Thank you for your question.
What version of Media Player do you use?
This problem may occur when the following conditions are met:
· The file you are trying to play is a protected requiring an individualization of digital rights (DRM) of management 2.5.
· You use the Player Windows Media 7.1 on a Microsoft Windows 2000-based computer.
Player Windows Media 7.1 on a Microsoft Windows 2000-based computer does not support DRM 2.5 individualization.
You can download the latest version of Windows Media Player which is the Download of Windows Media Center.
I hope this helps!
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Digital rights management with Overdrive errors
I am trying to download an audio book from the library and I get this error message from Overdrive Media: error 0xC00D2711: a problem occurred in the digital rights management component. Contact technical support for this application.
ISTT, make sure that WMP is closed, start Internet Explorer as an administrator (click right- run as administrator ), and then go to http://drmlicense.one.microsoft.com/Indivsite .
If the button is always grayed out, you will probably have to reset the DRM system, by following the instructions at http://support.microsoft.com/kb/929642 (article mainly mentions the Zune software, but can also be applied in general).
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Error 0xC00D2781: A problem has occuredin retrieve digital rights management
Error 0xC00D2781: A problem has occuredin retrieve the identification of digital rights management machine.
I have consulted the Ohio eBook project using my local library card & ID. I downloaded the OverDrive WMA Audiobook software.
When I tried to download the book itself, I got the above error message & I don't know what that means or how to fix it.
Thanks for your help.
Hello
I suggest you to upgrade your Media Player security components and check if this solves the problem.
Visit the link below and click on upgrade.
http://drmlicense.one.Microsoft.com/Indivsite/en/indivit.aspKind regards
Afzal Taher
Microsoft technical support engineer -
Recived message "component Windows Media Digital Rights Management (DRM) has encountered a problem. Contact Microsoft Technical Support. "try to play a video encoded using the latest version of DivX software. Media Player should have automatically update codecs dated. but instead the message I received is the following. Help, please. Thank U.
Hello
Were there any changes (hardware or software) to the computer before the show?
Windows 7 contains several troubleshooting programs can automatically fix some common problems with your computer. One of them is Windows media player settings troubleshooter.
Method 1: Problems running Windows Media Player settings
http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter
Method 2: Reset the Digital Rights Management (DRM) file
http://support.Microsoft.com/kb/925705
Note: The steps are also applicable to Windows Media Player 12 in Windows 7.
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When I try to down load MP3 audio books from the library I get error message "rights digitial management machine identification error.» I tried to download the upgrade of the security to windows media player component that had fixed this problem before, but the update button was grayed out. I've applied all updates of XP and windows media player I can find and no solution.
Try to reset the DRM system, by following the instructions at http://support.microsoft.com/kb/891664 . Tim Baets
http://www.BM-productions.TK -
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