A user inactive account yet sign a document?

Recently, I've disabled an account of people (I'm an admin) because they no longer have to use the features that come with an active account.  But now, when they receive a document that requires their signature, EEG, an error message indicating that they need access to their account in order to see and sign the agreement.  Why what happened?  Since the person signing a document is not required to have an account.

Hello Frankd17,

By default, a signatory has no need to have an E-Sign account in order to sign the document, and if they did not, it must be active. If you wish, we can remove the disabled your account users and convert them unharmed (and active) so they esign documents. You can me EchoSign Inbox email address. Please do not share on public forums.

Kind regards

-Usman

Tags: Adobe Sign

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