A9P58UA #ABA: cannot use recovery DVD in the DVD player laptop external Envy 15-3033 CL

I had to replace the hard drive of the laptop. A directed recovery DVD from HP. The internal DVD did not work, so I'm an external LG DVD player, model GP50NB40. I put the boot order in the BIOS to USB CD/DVD. However, the laptop does not recognize the DVD in the drive. I get a message this is something to the extent of the 'no disk bootable found '. I also hit F9 and selected the external drive to boot from without success. And for some reason, I also hit F11. Same message.

I tested the DVD drive on another computer and it works fine. I changed the USB cable on the laptop to another port. No change. Does anyone have an idea how to proceed to load the software on the new drive? Thank you in advace for your time.

Hello:

I see that your laptop has 2 USB3 ports and 1 USB2 port specifications.

http://support.HP.com/us-en/product/HP-envy-15-notebook-PC-series/5186791/model/5223304/document/c03151875/

You need to boot from the USB 2 port.

It would be the only suggestion I can offer.

Tags: Notebooks

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