absence of dv6/PSC of color printing problem

I have a dv6-6b91eo laptop core i7 and a machine to print/copy/fax psc 2100. The problem started a couple of days when I had to remove a piece of paper that had tied in the printer. I did a test run from the pc and only got a b/w copy. I thought that maybe the color cartridge had been damaged as asked me to remove the cartridges for inspection. I replaced the cartridge with a new color. I did a test run from the pc and only got a b/w copy. I then tried the copy function and it scanned and printed OK, color and all. So, what to do? Is there a software patch that can fix the problem? I Don t have an installation cd for the PSC, so if that's what is needed I must find it on the web, but where? Is it a pc or a printer problem? Any help much appreciated.

Hi RnRMusicMan,

Downloaded and run the HP and Docfor Scan print program, but he found no problem with my system, but after I did a backup copy of files on my external hard drive WD My Passport, and here the dv6 color printing capability has been restored after the backup! Also I have absolutely no idea how or why, but the printer works now dv6 o.k.! If you have no idea why this has happened, please let us know, I really want to know both why stopped dv6 color printing after only eliminate a jam on the psc 2210 (no changes have been made on the dv6 and scanning and printing color directly from the psc2210 worked o.k.) and why it has been restored after having made the back-up file. Very confusing to say the least. I will mark this as a solution, but I would really like to know why.

Tags: HP Printers

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