Access to internet for HP laptop

Sometimes my computer hp laptop is unable to access the internet even though it shows connected to the home network router. The other computers on the network are very good.

The only way that I can fix is to do a restore system maybe 7 days before.  Then, all is well until next time.

What gives. ?

Hi Thomas,

Thank you for writing to Microsoft Communities.

I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

1. are you using wired or Wi - Fi?
2. do you get an error message?
3. don't you make changes to the computer before the show?

Why can't I connect to the Internet?
http://Windows.Microsoft.com/en-in/Windows7/why-can-t-I-connect-to-the-Internet

Hope this information is helpful and let us know if you need more assistance. We will be happy to help.

Tags: Windows

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