Acer 10 switch SW05-011 reset Windows 10 stuck on the TPM Module

Hello, I am trying to reset my Acer Switch 10 SW05-011 windows 10, but during the process, I'm stuck on this warning message:

A configuration change was requested to clear TPM (Trusted Platform Module) computer

WARNING: compensation erase the information stored on the TPM. You lose everything created leys and the access to data encrypted using these keys.

Unfortunately, neither keyboard nor mouse work. I tried to fix the keyboard or mouse port mini usb but no luck. I can enter the BIOS pressing FLIGHT UP + POWER button, but I don't know if I can solve the problem there. Could someone give me an idea what I can do now?

Yes, I forgot to tell you, that you need AC charger connected to use devices that need more voltage/amperage to work.

Besides, you reset your windows 10 now?

If so, the first thing to do:

http://us.Acer.com/AC/en/us/content/drivers/5687;-; SW5-011

Click the BIOS and download/install the latest version

Click the drivers and download/install the drivers Intel Platform

Click on the tab Applications and download/install quick access

then select windows as the operating system 8.1

Click Patch, download/install patch D12 for you keyboard dock

Tags: Acer Software

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