Acer Aspire R7 - 572 stuck with white screen

My windows was stuck and I pressed the power button / stop with force. After that turned it back on it was blocked on the acer boot logo I pressed ctrl + alt + delete. It was not the passage of acer logo. Finally, he showed the automatic recovery of windows on the start screen. Since then his black screen stuck on its been nearly two hours. Nothing has worked.
Help, please.

Nene,

I regret that the computer does not load Windows. I would recommend using recovery media to restore the system to factory settings. If you don't have a recovery media, this can be bought through the store.acer.com or by phone with technical support.

If the recovery media is not available, you can always contact our technical support in your region for assistance. The question might also be related to the HARD drive and would need assistance.

Tags: Acer

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