Acrobat DC crashing

Similar Questions

• Acrobat Reader crashing on the MiPad Xiaomi with the last stable MIUI Global [Android]

  I use Acrobat Reader to read the files on Acrobat cloud. Works perfectly on the first launch.

  However, once he has run a few minutes in the background while using other applications on the device, or just after sleep, Acrobat Reader simply run. It starts, but she didn't ever get there.

  The only thing that helps is erase the data from the cache and app, but the app becomes clumsy AND the clouds function does not work. The only thing that helps is to uninstall and reinstall the app, but I don't want to do every time he happens to leave the unit for more than a minute.

  The ROM is stable, everything else works fine, and I have about four applications installed on the device. Nothing could be risky. Acrobat Reader has proved to be a nightmare, however.

  I need it for my studies, so this app is the reason why I bought the tablet.

  Please solve the problem

  This is a double post.

  Please see Re: Acrobat reader crashing on the Mipad Xiaomi with the last stable Europen MIUI

• Acrobat DC crashes when comparing documents

  Working under Windows 7. This problem just started in the last days. I can compare short (1-2) documents pages, but longer ~ 30 page documents to cause Acrobat to crash. I checked and installed an update, then ran "fix" on my installation, always crashing.

  Hello

  Sorry for the inconvenience caused.

  You can try the following:

  1. run "Auto tag"Document"under 'Accessibility' on the two documents.

  2. now run compare on these documents.

• Acrobat DC crashes continuously and uninstall is not available. How can I fix?

  I recently built a new system on my Mac Pro with OSX 10.10.3. I reinstalled all my creative cloud apps, which includes Acrobat DC. Acrobat continually crashes after a few minutes of use. The message says:

  Please uninstall and reinstall the product.

  If this problem persists, please contact Adobe technical support help and mention the error code displayed at the bottom of this screen.

  Error: 1

  BUT I can not uninstall the creative cloud. I get this message.

  

  I think that my best option is to use the Adobe App Cleaner tool, but I would ask here first of all thought. I searched the forum and found this problem reported by others, but haven't seen the answers.

  It's a good thing my old system is still intact on another drive. I'd be in serious trouble do not have access to Acrobat.

  Hi Theresa,

  Please contact our technical support team, follow this link Contact Customer Care, sign in using your Adobe click identification code on the "still need help? Contact us"button to initiate a chat or call.

  Kind regards

  Nicos

• Why Adobe Acrobat 11 crashes when the re-setup?

  Why Adobe Acrobat 11 crashes when the re-setup?

  The download will accomplish - disappears when collecting information.

  Hi MCastagna,

  What version of OS are you using?

  I recommend you download the installer using this link: download Acrobat products | Standard, Pro | DC, XI, X and try to reinstall acrobat.

  Kind regards

  Rahul

• Acrobat DC crashes at the launch of the Tracker

  I'm under DC Acrobat (version creative cloud) on my MacBook Pro (OS 10.11.5) - suddenly, whenever I try to launch the "tracker" track review status on e-mail based reviews - the program crashes.

  No matter if I have open files, or if Acrobat is the only program, and no file is open.

  This issue just started. There is no new update that had nothing to do with Acrobat or my OS. There are updates of Illustrator, Photoshop, Indesign - but not the Acrobat.

  Try the search and post here.

  Adobe support

  Adobe forums

• Acrobat reader crashes on opening

  Hello. Could someone possibly help me with this problem?  I tried to open a document with player rather than listen to excerpts as usual and it kept crashing after the opening. I deleted the plists in preferences and byhost, uninstalled and reinstalled, but still the same problem. Recently, I had problems with the backups Time Machine to one of my external hard drives suspended. I was wondering if it was a drive problem hard intrinsic but try SpotLight reset as I read somewhere, that this could be a problem. I wonder if during the "fiddling" I mucked something upward, with acrobat reader now does not. I glued the accident below file. Thoughts would be very welcome.

  Process: AdobeReader [6221]

  Path: / Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

  ID: com.adobe.Reader

  Version: 15.010.20056 (15.010.20056)

  Code type: X 86-64 (Native)

  Parent process:? [1]

  Responsible: AdobeReader [6221]

  User ID: 504

  Date/time: 2016-02-06 + 0000 15:25:24.073

  OS version: Mac OS X 10.11.3 (15 d 21)

  Report Version: 11

  Anonymous UUID: 597A586E-15BF-4A75-154A-66DFD8479831

  Time since started awake: 2100 seconds

  Integrity of system protection: enabled

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000000000000

  Note the exception: EXC_CORPSE_NOTIFY

  Try a reboot.

  Make a backup using Time Machine or a cloning program, to ensure that data files can be recovered. Two backups are better than one.

  Try to set up another admin user account to see if the same problem persists. If back to my Mac is enabled in system preferences, the guest account will not work. The intention is to see if it is specific to an account or a system wide problem. This account can be deleted later.

  Isolate a problem by using a different user account

  If the problem is still there, try to start safe mode using your usual account.  Disconnect all devices except those necessary for the test. Shut down the computer and then put it up after a 10 second wait. Immediately after hearing the startup chime, hold down the SHIFT key and continue to hold it until the gray Apple icon and a progress bar appear. Startup is considerably slower than normal. This will reset some caches, forces a check for directory and disables all start-up and connection, among other things. When you restart normally, the initial restart may be slower than normal. If the system is operating normally, there may be 3rd party applications that pose a problem. Try to delete/disable the third-party applications after a reboot using the UN-Installer. For each disable/remove, you need to restart if you do them all at once.

  Safe mode

  Safe mode - Mavericks

• XI Acrobat pro, crash the system, serial number now reinstalled revoked, cannot come into contact with adobe

  Hi, we recently had a system with a failed hard drive crash. have reinstalled most programs with success the new drive hard, but acrobat pro is coming the serial number removed and directs me to support. However, I'll just round in circles trying to get it resolved. can someone point me in the right direction of WHO to contact or e-mail me up and running? Thank you!

  serial numbers are not revoked (AFAIK) unless piracy is suspected.

  is revoked the exact word used in your error message?

• Adobe Acrobat Reader crashes

  I recently updated my Windows laptop, 10 to Adobe Acrobat Reader DC. Almost everytime I use it, the program will go to stop in the middle of my work by displaying the following error message: "a problem caused blocking the program works correctly. Windows will close the program and notify you if a solution is available. "At this point, my only option is to hit 'Close program' and lose all my work. I checked the forums while updates but have managed to zero. Before even I changed DC, the Adobe Acrobat Reader program has always liked crashing on me. Everyone?

  Hi silky4_98,

  I consider this a case of corrupt preferences. I will suggest you to do a new installation of the Reader application on your computer.

  Please, try the following:

  Please delete your temp folder by going to %Temp%

  Disable any AntiVirus or firewall for the installation process.

  Remove the drive by using the cleaning tool. Download Adobe Reader and Acrobat tool - Adobe Labs

  Reinstall it from Offline Installer. Adobe - Adobe Acrobat Reader DC Distribution

  Restart your computer after installation

  I would like to know if it works.

  Thank you

  Abhishek

• Question of Acrobat Reader Crash on Android

  Hello

  I use Acrobat reader version 15.2.0 build 120566 on 4.4.4 Android on Galaxy tab. I have a pdf file where users enter data. It crashes at some point and users lose entered data. While the accident is being investigated by others, I'm trying to find a way to force a manual save, which proves to be difficult for these reasons-
  -I don't know if we let the app with the back button, it automatically saves the data entered.  This is not an option.

  -This is sensitive data, so I must avoid any solution of cloud completely.

  -I don't know if I select the Freehand drawing tool, I get a save option. But, with this new update, I have to draw anything (like a Dot) before the backup, the button is enabled. It is has been my only feasible option so far.

  -There is a configuration of cache for the acrobat reader software. Our users do not have SD cards. Is there anyway we could get the pdf file after the crushing of internal storage secure?

  Sincerely,

  Rony.

  Hello

  Unfortunately, option explicit 'Save' is not available on mobile versions of Adobe Acrobat. We want to investigate the accident occurring on your device. Could you please give us with for the same crash logs?

  We have noted your request for a button Save explicit and strives to integrate soon.

  Thank you.

• Adobe Acrobat DC crashes frequently.

  Hello.

  We are 2 co-workers who have to use Acrobat each day. My installation works fine, but on the PC of my colleague that it often crashes. She got a job with SSD integrated. Thus, its Cloud Creative applications are installed on a 2nd internal hard drive. But it's the difference between our systems.

  Curiously, the error messages differ from one accident at the other. Sometimes, they look like this:

  

  Sometimes, the police reference to handling the AcroRd32.exe or something like that. Is it possible, that the outsourcing of the app could be the source of the problems?

  Thanks for any help in advance.

  Henning

  Hey HenningEFCO

  We have a similar problem in wire Acrobat DC 2015 . Please refer to the same thing.

  Kind regards

  Nicos

• Acrobat DC crashes since upgrading to Creative Cloud CC 2015

  Since we have updated for Creative Cloud CC 2015 and that you have installed InDesign, Illustrator and Photoshop, Acrobat DC is always crashes with the following problem: unknown software exception (0 x 40000015) - that happened to 0x00a8fb9d.

  Would be good to get some help.

  Kind regards

  1. do you have the preview pane enabled in file Explorer? If so, you can temporarily disable it to see if the problem goes away? On Windows 8, in Explorer, go to the view tab, and if you press the button "Preview Pane", UN-press it. On Windows 7, upwards to the right (to the left of the help icon) there is a button "show preview pane." UN-press it.

  2. ensure that the following directories exist on your machine. If this isn't the case, please create them:

  C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

  C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

  Replace USERNAME with your username.

  Is - do this 1 or 2 to solve this problem?

• Adobe Acrobat DC crashes when adding or replacing pages

  In a several page file when I try to add or replace a page it crashes. Is there a known issue with this application?

  Hello Glenn,.

  Thank you for your response.

  Please visit the below mentioned link and follow the instructions on how to uninstall Acrobat on MAC:

  Installation, uninstallation of Acrobat X | Mac OS

  Let me know if you get an error while doing the same thing.

  Kind regards

  Ana Maria

• Acrobat reader crashes after using the send a file feature

  I use 32 bit Windows 7 with all updates installed and Adobe Reader 11.0.11. After using the files of a PDF acrobat reader email feature send it crashes. The window is not frozen, but when I click on the X to close the document, nothing happens. I see the button push, but the window remains open. File-> exit does not work either. I can't open another PDF until I use taks Manager to close the Adobe Reader software.

  I tried to uninstall and reinstall drive, I created a new Windows user profile nothing helps. This happens on any PDF file I have open and click send a file.

  Disable protected mode solved the problem.

• Acrobat Pro crashes when opening

  Acrobat hangs when opening,

  Here is a copy f the last report of the accident.

  Process: AdobeAcrobat [478]

  Path: / Applications/Adobe Acrobat Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat XI

  ID: com.adobe.Acrobat.Pro

  Version: 11.0.06 (11.0.06)

  Code type: X 86 (native)

  Parent process: launchd [156]

  User ID: 502

  Date/time: 2015-04-27 11:04:46.052-0400

  OS version: Mac OS X 10.8.5 (12F45)

  Report Version: 10

  Interval since last report: s 266994

  Crashes since last report: 18

  Per-App interval since last report: 588854 sec

  Per-App crashes since last report: 17

  Anonymous UUID: 52DAFC52-D022-7930-F507-0BBA974090BF

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0x000000000e182000

  VM regions near 0xe182000:

  mapped rw-000000000e16f000-000000000e182000 [76K] file-/ rwx SM = COW/library/Extensis / *.

  ->

  ATS (font support) 000000000e19c000-0000000010239000 [32.6 M] rw-/ rwx SM = COW

  Thread 0 crashed: Dispatch queue: com.apple.main - wire

  0 com.apple.ApplicationServices.ATS 0x9565c177 _eFOGetFontTableDirectory + 455

  1 com.apple.ApplicationServices.ATS 0 95666636 _eATSFontGetTableDirectory + 100 x

  2 com.apple.ApplicationServices.ATS 0x956823b5 ATSFontGetTableDirectory + 77

  3 com.adobe.CoolType 0x0299a3c3 0x298c000 + 58307

  4 com.adobe.CoolType 0x0299a2c6 0x298c000 + 58054

  5 com.adobe.CoolType 0x02b0c7f2 0x298c000 + 1574898

  6 com.adobe.CoolType 0x02b0cbce 0x298c000 + 1575886

  7 com.adobe.CoolType 0x02a6a16a 0x298c000 + 909674

  8 com.adobe.CoolType 0x02a6a685 0x298c000 + 910981

  com.adobe.CoolType 9 0x029d9545 0x298c000 + 316741

  10 com.adobe.CoolType 0x02ac8520 0x298c000 + 1295648

  11 com.adobe.CoolType 0x02a791af 0x298c000 + 971183

  12 com.adobe.CoolType 0x02a79114 0x298c000 + 971028

  13 com.adobe.CoolType 0x02a78ffc 0x298c000 + 970748

  14 com.adobe.CoolType 0x02a793af 0x298c000 + 971695

  15 com.adobe.CoolType 0x02a14b27 0x298c000 + 559911

  16 com.adobe.Acrobat.framework 0x0100af89 0 x 86000 + 16273289

  17 com.adobe.Acrobat.framework 0x010023f9 0 x 86000 + 16237561

  18 com.adobe.Acrobat.framework 0x00835d24 0 x 86000 + 8060196

  19 com.adobe.Acrobat.framework 0 x 00234659 0 x 86000 + 1762905

  20 com.adobe.Acrobat.framework 00234271 x 0 0 x 86000 + 1761905

  21 com.adobe.Acrobat.framework 0x003d0c84 0 x 86000 + 3452036

  22 com.apple.Foundation 0x9318e1af __NSFireDelayedPerform + 413

  23 com.apple.CoreFoundation 0x98f73406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22

  24 com.apple.CoreFoundation 0x98f72da5 __CFRunLoopDoTimer + 709

  25 com.apple.CoreFoundation 0x98f57bb2 __CFRunLoopRun + 1842

  26 com.apple.CoreFoundation 0x98f5701a CFRunLoopRunSpecific + 378

  27 com.apple.CoreFoundation 0x98f56e8b CFRunLoopRunInMode + 123

  28 com.apple.HIToolbox 0x988edf5a RunCurrentEventLoopInMode + 242

  29 com.apple.HIToolbox 0x988edcc9 ReceiveNextEventCommon + 374

  30 com.apple.HIToolbox 0x988edb44 BlockUntilNextEventMatchingListInMode + 88

  31 com.apple.AppKit 0x921e393a _DPSNextEvent + 724

  32 com.apple.AppKit 0x921e316c-[NSApplication nextEventMatchingMask:untilDate:inMode: dequeue:] + 119

  33 com.apple.AppKit 0x921d95cc-[NSApplication run] + 855

  34 com.adobe.Acrobat.framework 0x0008f1e2 0 x 86000 + 37346

  35 com.adobe.Acrobat.framework 0x0008d95f RunAcrobat + 307

  36 main 0x00077ed5 com.adobe.Acrobat.Pro + 91

  37 com.adobe.Acrobat.Pro 0x00077e71 start + 53

  Thread 1:

  0 libsystem_kernel.dylib 0x998f90ee __workq_kernreturn + 10

  1 libsystem_c.dylib 0x9425f0ac _pthread_workq_return + 45

  2 libsystem_c.dylib 0x9425ee79 _pthread_wqthread + 448

  3 libsystem_c.dylib 0x94246daa start_wqthread + 30

  Thread 2: Dispatch queue: com.apple.libdispatch - Manager

  0 libsystem_kernel.dylib 0x998f99ae kevent + 10

  1 libdispatch.dylib 0x93ba0c71 _dispatch_mgr_invoke + 993

  2 libdispatch.dylib 0x93ba07a9 _dispatch_mgr_thread + 53

  3 wire:

  0 libsystem_kernel.dylib 0x998f90ee __workq_kernreturn + 10

  1 libsystem_c.dylib 0x9425f0ac _pthread_workq_return + 45

  2 libsystem_c.dylib 0x9425ee79 _pthread_wqthread + 448

  3 libsystem_c.dylib 0x94246daa start_wqthread + 30

  Thread 4: Dispatch queue: priority to the com.apple.root.default

  0 libsystem_kernel.dylib 0x998f8c72 __semwait_signal + 10

  1 libsystem_c.dylib 0x942e6a49 $UNIX2003 + 189 nanosleep

  com.apple.Foundation 2 0x931b4935 + [NSThread sleepForTimeInterval:] + 151

  3 com.adobe.Acrobat.framework 0x00e874c1 0 x 86000 + 14685377

  4 com.apple.Foundation 0x931ac259-[__NSOperationInternal start] + 740

  5 com.apple.Foundation 0x931abf64-[NSOperation start] + 67

  6 com.apple.Foundation 0x931b4039 __block_global_6 + 135

  7 libdispatch.dylib 0x93ba1f8f _dispatch_call_block_and_release + 15

  8 libdispatch.dylib 0x93b9dc82 _dispatch_client_callout + 46

  libdispatch.dylib 9 0x93b9ef02 _dispatch_worker_thread2 + 285

  10 libsystem_c.dylib 0x9425ee72 _pthread_wqthread + 441

  11 libsystem_c.dylib 0x94246daa start_wqthread + 30

  Wire 5:

  0 libsystem_kernel.dylib 0x998f88e2 __psynch_cvwait + 10

  1 libsystem_c.dylib 0 94261280 _pthread_cond_wait + 833 x

  pthread_cond_wait 2 libsystem_c.dylib 0x942e7089 $UNIX2003 + 71

  3 com.apple.CoreServices.CarbonCore 0 x 93959492 TSWaitOnCondition + 128

  4 com.apple.CoreServices.CarbonCore 0x9395968e TSWaitOnConditionTimedRelative + 146

  5 com.apple.CoreServices.CarbonCore 0x938a5acb MPWaitOnQueue + 261

  6 com.adobe.ACE 0x021c94dc 0x21c7000 + 9436

  7 com.adobe.ACE 0x021c9441 0x21c7000 + 9281

  8 com.apple.CoreServices.CarbonCore 0x9392ca7b PrivateMPEntryPoint + 68

  libsystem_c.dylib 9 0x9425c5b7 _pthread_start + 344

  10 libsystem_c.dylib 0x94246dce thread_start + 34

  Line 6:

  0 libsystem_kernel.dylib 0x998f88e2 __psynch_cvwait + 10

  1 libsystem_c.dylib 0 94261280 _pthread_cond_wait + 833 x

  pthread_cond_wait 2 libsystem_c.dylib 0x942e7089 $UNIX2003 + 71

  3 com.apple.CoreServices.CarbonCore 0 x 93959492 TSWaitOnCondition + 128

  4 com.apple.CoreServices.CarbonCore 0x9395968e TSWaitOnConditionTimedRelative + 146

  5 com.apple.CoreServices.CarbonCore 0x938a5acb MPWaitOnQueue + 261

  6 com.adobe.ACE 0x021c94dc 0x21c7000 + 9436

  7 com.adobe.ACE 0x021c9441 0x21c7000 + 9281

  8 com.apple.CoreServices.CarbonCore 0x9392ca7b PrivateMPEntryPoint + 68

  libsystem_c.dylib 9 0x9425c5b7 _pthread_start + 344

  10 libsystem_c.dylib 0x94246dce thread_start + 34

  Line 7:

  0 libsystem_kernel.dylib 0x998f88e2 __psynch_cvwait + 10

  1 libsystem_c.dylib 0 94261280 _pthread_cond_wait + 833 x

  pthread_cond_wait 2 libsystem_c.dylib 0x942e7089 $UNIX2003 + 71

  3 com.apple.CoreServices.CarbonCore 0 x 93959492 TSWaitOnCondition + 128

  4 com.apple.CoreServices.CarbonCore 0x9395968e TSWaitOnConditionTimedRelative + 146

  5 com.apple.CoreServices.CarbonCore 0x938a5acb MPWaitOnQueue + 261

  6 com.adobe.ACE 0x021c94dc 0x21c7000 + 9436

  7 com.adobe.ACE 0x021c9441 0x21c7000 + 9281

  8 com.apple.CoreServices.CarbonCore 0x9392ca7b PrivateMPEntryPoint + 68

  libsystem_c.dylib 9 0x9425c5b7 _pthread_start + 344

  10 libsystem_c.dylib 0x94246dce thread_start + 34

  Thread 8:

  0 libsystem_kernel.dylib 0x998f88e2 __psynch_cvwait + 10

  1 libsystem_c.dylib 0 94261280 _pthread_cond_wait + 833 x

  pthread_cond_wait 2 libsystem_c.dylib 0x942e7089 $UNIX2003 + 71

  3 com.adobe.AGM 0x02333f67 0 x 2328000 + 48999

  4 com.adobe.AGM 0x02333ea6 0 x 2328000 + 48806

  5 com.adobe.AGM 0x02333e44 0 x 2328000 + 48708

  6 com.adobe.AGM 0x02333ae4 0 x 2328000 + 47844

  7 libsystem_c.dylib 0x9425c5b7 _pthread_start + 344

  8 libsystem_c.dylib 0x94246dce thread_start + 34

  Wire 9:

  0 libsystem_kernel.dylib 0x998f88e2 __psynch_cvwait + 10

  1 libsystem_c.dylib 0 94261280 _pthread_cond_wait + 833 x

  pthread_cond_wait 2 libsystem_c.dylib 0x942e7089 $UNIX2003 + 71

  3 com.adobe.AGM 0x02333f67 0 x 2328000 + 48999

  4 com.adobe.AGM 0x02333ea6 0 x 2328000 + 48806

  5 com.adobe.AGM 0x02333e44 0 x 2328000 + 48708

  6 com.adobe.AGM 0x02333ae4 0 x 2328000 + 47844

  7 libsystem_c.dylib 0x9425c5b7 _pthread_start + 344

  8 libsystem_c.dylib 0x94246dce thread_start + 34

  Thread 10:

  0 libsystem_kernel.dylib 0x998f88e2 __psynch_cvwait + 10

  1 libsystem_c.dylib 0 94261280 _pthread_cond_wait + 833 x

  pthread_cond_wait 2 libsystem_c.dylib 0x942e7089 $UNIX2003 + 71

  3 com.adobe.AGM 0x02333f67 0 x 2328000 + 48999

  4 com.adobe.AGM 0x02333ea6 0 x 2328000 + 48806

  5 com.adobe.AGM 0x02333e44 0 x 2328000 + 48708

  6 com.adobe.AGM 0x02333ae4 0 x 2328000 + 47844

  7 libsystem_c.dylib 0x9425c5b7 _pthread_start + 344

  8 libsystem_c.dylib 0x94246dce thread_start + 34

  Wire 11:

  0 libsystem_kernel.dylib 0x998f90ee __workq_kernreturn + 10

  1 libsystem_c.dylib 0x9425f0ac _pthread_workq_return + 45

  2 libsystem_c.dylib 0x9425ee79 _pthread_wqthread + 448

  3 libsystem_c.dylib 0x94246daa start_wqthread + 30

  12 wire:

  0 libsystem_kernel.dylib 0x998f99ae kevent + 10

  1 com.adobe.Acrobat.framework 0x0149acd1 0 x 86000 + 21056721

  2 com.adobe.Acrobat.framework 0x013f9d6f 0 x 86000 + 20397423

  3 com.adobe.Acrobat.framework 0x013f67e5 0 x 86000 + 20383717

  4 libsystem_c.dylib 0x9425c5b7 _pthread_start + 344

  5 libsystem_c.dylib 0x94246dce thread_start + 34

  Thread 0 crashed with X 86 Thread State (32-bit):

  EAX: 0x0000b017 ebx: 0 x 00000001 ecx: 0x1288901c edx: 0x000012ff

  EDI: 0x0e16f000 esi: 0x00012ff0 ebp: 0xbff85c68 esp: 0xbff85c20

  SS: 0 x 00000023 efl: 0 x 00010206 eip: 0x9565c177 cs: 0x0000001b

  DS: 0 x 00000023 are: 0 x 00000023 fs: 0 x 00000000 gs: 0x0000000f

  CR2: 0x0e182000

  Logical CPU: 2

  Binary images:

  0 x 77000 - 0x77fff + com.adobe.Acrobat.Pro (11.0.06 - 11.0.06) < 9B19B497-B399-3889-9550-EE2FAAD48322 > / Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

  0 x 80000 - 0x80ff7 libimckit.dylib (1) < 03842CBB-8244-4694-CA73-30779898B49D > /usr/lib/libimckit.dylib

  0 x 86000 - 0x202ffe7 + com.adobe.Acrobat.framework (11.0.06 - 11.0.06) < AC8EA313-1D4C-344E-9595-6F9F4633FE66 > / Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

  0x21c7000 - 0x2319fe7 + com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) < 711209D4-FBA8-37AE-9B21-E7F7EAE52A36 > / Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

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  0x99ca5000 - 0x99cffffb com.apple.AE (645, 6-645, 6) < 44556FF7-A869-399A-AEBB-F4E9263D9152 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

  0x99d00000 - 0x99fa3ff3 com.apple.CoreImage (8.4.0 - 1.0.1) < C25B9EEC-4824-3088-BC08-2EA516C0728C > /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage

  0x99fa4000 - 0x99fe6ffb com.apple.RemoteViewServices (2.0 - 80: 6) < AE962502-4539-3893-A2EB-9D384652AEAC > /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi CES

  0x9a048000 - 0x9a308ff3 com.apple.security /System/Library/Frameworks/Security.framework/Versions/A/Security < 000FD8E9-D070-326A-B386-51314360FD5C > (7.0 - 55179.13)

  0x9a30c000 - 0x9a363ff7 com.apple.ScalableUserInterface (1.0-1) < 2B5E454B-BC49-3E85-B54D-1950397C448C > /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface

  0x9a39a000 - 0x9a3c3fff libxslt.1.dylib (11.3) < 0DE17DAA-66FF-3195-AADB-347BEB5E2EFA > /usr/lib/libxslt.1.dylib

  0x9a3c4000 - 0x9a4d1057 libobjc. A.dylib (532,2) < FA455371-7395-3D58-A89B-D1520612D1BC >/usr/lib/libobjc. A.dylib

  Summary of the external change:

  Calls made by other processes for this process:

  task_for_pid: 2

  thread_create: 0

  thread_set_state: 0

  Calls made by this process:

  task_for_pid: 0

  thread_create: 0

  thread_set_state: 0

  Calls made by all processes on this machine:

  task_for_pid: 389

  thread_create: 2

  thread_set_state: 0

  Summary region VM:

  ReadOnly part of libraries: Total = 248.8 M resident=173.9M(70%) swapped_out_or_unallocated=74.9M(30%)

  Regions in writing: Total = 132.9 M written=14.2M(11%) resident=32.4M(24%) swapped_out = 0 K (0%) unallocated=100.5M(76%)

  VIRTUAL FIELD TYPE

  ===========                      =======

  ATS (font support) 33.9 M

  CG backup stores 1604K

  Image CG 164K

  Images shared CG 1216K

  CoreServices 2336K

  MALLOC 53.4 M

  Flyleaf MALLOC 48 K

  (Unassigned) (reserved) MALLOC_LARGE 10.0 M reserved VM address space

  Tag memory = 240 4K

  Tag memory = 242 12K

  Tag memory = 35 K of 4768

  Battery 70.6 M

  VM_ALLOCATE 16.6 M

  __DATA                             10.6M

  __DATA/__OBJC 244K

  __IMAGE 528K

  __IMPORT 20K

  __LINKEDIT 41.8 M

  __OBJC 2684K

  __OBJC/__DATA 88K

  __PAGEZERO 4K

  __TEXT 207.0 M

  __UNICODE 544K

  mapped file 165,9 M

  shared memory 340K

  ===========                      =======

  TOTAL OF 624,0 M

  In TOTAL, less space reserved VM 614,0 M

  Model: iMac13, 2, IM131.010A.B05 of BootROM, 4 processors, Intel Core i5 3.2 GHz, 16 GB, MSC 2.11f16

  Graphics card: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB

  Memory module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

  Memory module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

  Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)

  Bluetooth: Version 4.1.7f4 12974, 3 service, 21 aircraft, 3 ports series entrants

  Service network: Ethernet, Ethernet, en0

  Serial ATA Device: APPLE HDD, 1 TB ST1000DM003

  USB device: P 9223 Mobile Drive, 0x059f (LaCie), 1065 0 x, 0 x 15200000 / 1

  USB device: hub_device, 0 x 8087 (Intel Corporation), 0 x 0024, 0x1a100000 / 2

  USB device: MacBook Air SuperDrive, apple_vendor_id, 0 x 1500, 0x1a130000 / 4

  USB device: FaceTime HD camera (integrated), apple_vendor_id, 0 x 8511, 0x1a110000 / 3

  USB device: hub_device, 0 x 8087 (Intel Corporation), 0 x 0024, 0x1d100000 / 2

  USB device: Keyboard Hub, apple_vendor_id, 0 x 1006, 0x1d110000 / 8

  USB device: Fitbit Base Station, 0 x 2687, 0xfb01, 0x1d111000 / 10

  USB device: Apple, apple_vendor_id, 0x024f, 0x1d112000 keyboard / 9

  USB device: hub_device, 0 x 0424 (SMSC), 0 x 2412, 0x1d180000 / 3

  USB Device: Hub BRCM20702, 0x0a5c (Broadcom Corp.), 0 x 4500, 0x1d181000 / 4

  USB device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 6

  Hey amym1461096,

  For Acrobat crash on launch on MAC issue, you can try the following steps:

  Delete all the files in the following folders:

  [Home] / Library/Application Support/Adobe/SLStore

  [Home] / Library/Application Support/Adobe/SLCache

  And delete all of the following except cache.db file

  [Home] / Library/Application Support/Adobe/AdobePCD

  Launch Acrobat again and try to activate and check.

  Let me know if it helps.

  Kind regards

  Ana Maria