action backlight on HP Envy m4 laptop key

I have a laptop HP Envy m4 and am unable to get the action backlight (F5) key to work.  Any suggestions?

Ccarp93,

I think we both agree at this point that there is problem with the hardware with the notebook. Since you just got from Best Buy by all means, turn it over and you get a machine that works for you.

I hate we couldn't solve the problem of a hardware problem. But if you don't mind clicking on accept as solution so that people in the community can try steps we tried if they have similar problems.

If you have questions in the future do not hesitate to ask.

Thank you

Tags: Notebooks

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