Activation after motherboard change

I use Lightroom 6 and to do this in Win7. A month ago, I've set up a new computer (new motherboard, CPU, hard drive,...) and since then, I use Win10. The motherboard was a failure and I was forced to change it. Now LR again asked me the serial number. He says that I am not allowed to activate, since I'm supposed to use my license on too many systems (I do not know the message itself in English, I use the German version). Please tell me how to get my LR activated - feel free to disable all systems registered on my LR6 series - like I said: LR6 systems ran on physically no longer exist. This is also the reason why I am not able to disabled that he be myself.

I am also unlucky enough that no phone number is provided (or at least I can't) where this problem could be solved in a few minutes, I guess.

Kind regards

Markus

Contact Adobe technical support via chat and ask them to reset your activations for Lightroom 6.  You will need your serial number to get there.

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat

https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe

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