Adding a new user - error received

When I try and add a new user to our account after entering in their Adobe ID email I got the following error: "the e-mail address entered cannot be added as a camera digital edition user for this account. Please choose a different Adobe ID or create a new Adobe ID for the user. "Any ideas on how to fix this?

This occurs when you try to add an account is already verified to work with DPS. To create an account delegate, you must add an account that has not yet been used for DPS.

If you have already created fact sheets for the Adobe ID that does not work, create a new account and add it as a delegate account and then use sharing > copy the technique to copy the folios from the old account to the new account delegate. After you have copied folios, delete shared folios, and you're ready.

Tags: Digital Publishing Suite

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