Adobe Acrobat Pro DC crash with the message "not responding".

Hi there, I just started using Adobe Acrobat Pro DC and it crashes with a message "do not answer." It was never happen with acrobat XI. Any ideas?

I use Windows 8.1 on an Acer with AMD APU A10 - 5700 64 bit OS...

Hello

"This happens while accessing any PDF" or when you launch Acrobat?

You can try to repair Acrobat, and see if that helps.

Is there an error number or exit code associated with the error message? If so, please provide us with the screenshot of the same thing.

You might also uninstall Acrobat using the cleaning tool. Here is the link to download the cleaning tool.

Download Adobe Reader and Acrobat cleaning tool - Adobe Labs

Once uninstalled, you could try to download it again. If it is a subscription, you may consult the following link.

https://helpx.Adobe.com/Acrobat/KB/Acrobat-DC-downloads.html

You can reboot your machine as well and then try to launch Acrobat.

If it's a perpetual license, you have to call this one.

https://helpx.Adobe.com/Acrobat/KB/Acrobat-downloads.html

Be sure to turn off all third-party software before you begin the installation.

Let us know how it goes.

Concerning

Sukrit diallo

Tags: Acrobat

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