Use of printer OfficeJet Pro 8500 crashes with the message "printer busy."

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• Adobe Acrobat Pro DC crash with the message "not responding".

  Hi there, I just started using Adobe Acrobat Pro DC and it crashes with a message "do not answer." It was never happen with acrobat XI. Any ideas?

  I use Windows 8.1 on an Acer with AMD APU A10 - 5700 64 bit OS...

  Hello

  "This happens while accessing any PDF" or when you launch Acrobat?

  You can try to repair Acrobat, and see if that helps.

  Is there an error number or exit code associated with the error message? If so, please provide us with the screenshot of the same thing.

  You might also uninstall Acrobat using the cleaning tool. Here is the link to download the cleaning tool.

  Download Adobe Reader and Acrobat cleaning tool - Adobe Labs

  Once uninstalled, you could try to download it again. If it is a subscription, you may consult the following link.

  https://helpx.Adobe.com/Acrobat/KB/Acrobat-DC-downloads.html

  You can reboot your machine as well and then try to launch Acrobat.

  If it's a perpetual license, you have to call this one.

  https://helpx.Adobe.com/Acrobat/KB/Acrobat-downloads.html

  Be sure to turn off all third-party software before you begin the installation.

  Let us know how it goes.

  Concerning

  Sukrit diallo

• OfficeJet Pro 8500. orientation of the page when printing double-sided it is backwards.

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  There should be an option in layout to "Flip on long edge" or "return on the short edge.  Change this setting to change the orientation of the back page.

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  Try to disable the security software temporarily to see if that makes a difference.

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• Cannot install Officejet Pro 8500 A910 on the network in my laptop Windows XP

  
  

  Resolved, not resolved.

  I talked to HP technical support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the home edition) when networked through a router. It will install via USB. I uninstalled the program and reinstalled with only USB connected to clear all printer/scanner of network information. Product support claimed it would install through an ether net cable connected between the printer and the computer, but it does little good if you need internet access.

• OfficeJet Pro 8500 manually change the number of rings for fax operation

  I have a new machine which has a minimum of 6 rings before it works. My Officejet Pro 8500 has a max of 6 rings before the fax works. If the fax machine starts as the answering machine trying to record a message. It is a disaster.

  How can I maually change the printer to recognize fax obligations to 7 rings or more instead of 6?

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  Barry

  Good explanation.  The answering machine and the printer do not coordinate what to do when a call comes in.

  There is not a way to change the setting in the printer for more than 6 rings, but in my view, there is a solution to your problem.  Line 1 on the printer port is for connecting to the wall outlet you mentioned.  The port of line 2 is used to connect a telephone or answering machine.  Scans and fax number are transferred to the computer through a direct usb cable or via an ethernet cable connected to a router.

  If you connect the answering machine to line 2, the printer has built in the system so that the printer can decide if the call is for the answering machine or fax machine and act accordingly.  It won't work if the answering machine is connected to the printer.  Why don't you give that a try and let me know what happens.

• First cc 2014 crash with the message "Adobe Premiere Pro could not find capable video game modules. Please update your video display drivers and start over. »

  I've updated for Premiere Pro CC 2014, all other Adobe CC 2014 software works very well, but the first does not load again. The start page (frame) happens - my computer everything slows down and after a minute or two, it freezes completely and comes up with the message: "Adobe Premiere Pro could not find capable video game modules. Please update your video display drivers and start over. »

  I use a macbook Pro 15 '' (2014) with 16 GB of RAM and 760 GB SSDS. "

  Help, please!

  Hi Brigitte,.

  Go to the following location and rename the folder in the name of old_folder

  User/user/library/Application Support and rename the Adobe folder

  User/Library/Preferences and rename the Adobe folder

  Then, go to the folder Documents and go to Adobe/Premiere pro/8.0 and rename the 8.0 folder

  Make sure that you are in the library of the user if you are not sure to check out the link below.

  Access the hidden user library files. Mac OS 10.7 and later versions

  Kind regards

  Vinay

• OfficeJet Pro 6835: Problem with the print head - Oxc19a0003

  Just bought the Pro Officejet 6835 this month of April and now the print screen shows "Oxc19a0003, there is a problem with the printhead". Had tried a hard reset of the e power cord does unplugging and is still showin the same error. Can't find a number of HP support, I can call or chat online. Help, please!

  Hello

  Its unfortunate to see this error on a new pritner.

  The error appear while you were setting up the printer for the first time, before installing the ink? (Yes/no)

  The error appear while you have been putting in place of the printer for the first time, after installation of ink? (Yes/no)

  Can I know if you had printed a few pages before the error appeared? (Yes / no)

  The error appear as soon as you switched on the printer? (Yes / no)

  However, please call HP Technical Support for assistance.

• OfficeJet Pro 8500 A910 a: the printer screen is locked on the "new cartridge HP installed.

  I tried powering off the printer and reinsert the cartridge several times as suggested. Printer will print from the computer or scan using the computer, but without the homescreen on the printer, you can make a copy or send a fax.

  OK by tapping on the screen of the printer does nothing. It should go to the home screen.

  The Firmware installed in the printer is LRP1FN1231AR

  Just turn off the printer has not solved the problem. I tried severasl times.  I tried a variant and it worked.  I replaced the 2 with the 'old' new ink cartridges. A new message appeared on the screen indicating that the cartridges were more ink.  I then reinstalled the cartridges 'new '. and received a message that "used cartridges have been installed. I then put off the printer using the procedure by the Doc and it worked. After the printer on the home screen appears allowing all features (copy, scan, fax and Apps) to work.  I printed a few pages in color before trying this, so my new cartridges have been used.

• HP Officejet Pro 8620: Problem with the body of the e-mail showing after parsing a PDF to e-mail.

  I have a new 8620 Pro of Officejet and I loved this day except for one thing. When I scan a PDF document (and perhps other types), Outlook to send I then write in the body of the e-mail - for the recipient. However when I send it, the message does not send with attachment. The attachment of the e-mail but no message. What happened several times.

  When I send an email directly from QuickBooks, I can only send 1 inv both. I want to scan to PDF and send 2 or more both with a messge in the body. This method works except for the body (msg) is not there.  Why is that and can be set in the settings or? I tried all the settings that seem reasonable. Help, please!

  Lucinell007,

  As mentioned, I do not use Outloook - I him have not done for years.

  I might miss something else.

  In general, if "scan to e-mail" is not allowing you to scan and then add text to your body of the email to send, and then you have the option that works for those of us suffering from the lack of sophistication E-mail:

  • Scan the images / document (s) in your computer and save the file (s)
  • Create an e-mail using your Outlook email client
  • Join the image / document (s)
  • Send the email

  Reference:

  Scan_Multiple_Documents-combined

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• OfficeJet Pro 8600: communicating with the help of consumption on HP products

  My immediate problem is that my printer does not print after installing new HP ink cartridges. It worked very well, and I had a weak color and a black ink supply, so I replaced all the.

  The biggest problem is that we cannot reach, talk, email or instant message someone connected remotely to HP.

  They have a shield until molasses made up a wall of 40 regions, departments or products, followed by a re - direct to sub contract of sale or repair companies that appear when you try to click on certain areas to help.

  It is very difficult to get real help from HP directly.  Sales and marketing and promotion.  It is senseless to have an image of high class and the name and not standing behind your product, service, information or assistance.

  It makes people go to another brand name in the future.  I have a HP4215 printer / a 4180printer of HP and an Officejet PRO 8600 wireless printer, a HP Pavilion CPU and an HP laptop.  But for the life of me, I can't reach everyone out there to tell me how to fix or troubleshoot the product.  And tryng to find a local repair for printers? Is not the case.

  So MY question is, either A) how to make a rep from HP to contact me about my problems, or B) how to get the most money for my HP products when I jump from another brand that has the customer service?

  Thank you.

  R. Adams

  Hi @Arley2u ,

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about this here.

  Kind regards
  George

• 7612 HP all-in-One: software OfficeJet Pro 7612 interferes with the LaserJet P1505n

  Since the installation of the software for my new OfficeJet Pro7612 all-in-one, whenever I have print on my next LaserJet P1505n error message appears:

  

  Basic printing product despite the message. The expected state of the LaserJet messages do not seem to appear (for example, the message of the insert to envelopes paper) or double-sided printing instructions.  Manual double-sided printing seems to be unreliable. I uninstalled the 7612 and the problem disappeared. Reinstalled the basice 7612 drivers and he returned. All the solutions to this problem?

  Hey @Joe-TN,.

  @Sunshyn2005 is not in the office today, but I can certainly help you until Sunshyn2005 is back in the office on Monday.

  To clear your Laserjet queues:

  If the P1505n is connected to your printer using a USB cable, remove it.

  Close all other programs that you have open.

  In your search type in printers bar and open devices and printers.

  Right click on all the P1505 listed icons.

  Click on remove the instrument.

  Repeat for all the other icons of the printer listed.

  In your type of Services Research and open Component Services.

  On the left, click Services (Local).

  Right click on on the right print spooler.

  Click on stop.

  Open your drive C:\, then Windows, System 32, coil, and printers.

  Delete everything in this folder.

  Return to the Component Services window.

  Right-click on print spooler.

  Click Start.

  If you removed the USB cable, connect. If this is not the case, click on add printer and follow the prompts to add your queue.

  Please let me know the results after following the above. If you are able to print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8500 (A909g) - Configuring the outgoing e-mail profile.

  Hi, I just bought one of the above, and I'm very happy with it.

  Everything seems fine, but my only question is about setting "scan to e-mail".  Although I can put this so it works very well, I have not worked on how to have more than one setting up outgoing e-mail profile.  Is this possible at all?

  Ideally I'd like each employee to use "scan to email" by selecting their own profile on the 8500 and have the scan/email to come from their own e-mail address rather than a ' company '...

  Thanks, and I look forward to any help with this.

  Roll Groover.

  What browser are you using (IE 8, Firefox, Chorme, etc.)?  You can try another?

• The printer Officejet Pro 8500 a cuts the words on the right side of all pages

  When I try to print a full page the words or the letters on the right side of the page that was cut about 11/2 in. from the edge of the paper.  I changed the layout of the page, but it does not help?

  Thank you for your response. No problem. I'm always happy to help you in the community forum!

• ISO Driver and software for the HP Officejet Pro 8500 compatible with MAC OS Lion a

  Just got this printer and now my macbook brand new don't jive. Can't seem to locate an updated driver to resolve the problem. Can't wait to get this printer. The mac OS has been out for some time too

  Help HP

  Hello

  Make sure that the printer is connected to your Mac, USB or via the network.

  Download and install the full feature software below:

  Be sure to select the Software from HP recommended during installation.

  http://FTP.HP.com/pub/softlib/software12/COL40169/bi-97933-1/HP_Lion_Ink_SW_v12.13.22.dmg

  Please let me know any progress,

  Shlomi