Adobe cannot find a program installed to check the serial number.

I download and install the trial version of C6.

I tell him while I have the serial number.

He comes back with:

Serial number you provided is valid, but calling it a product was not found on this computer.

Down, I loaded and installed 3 times.

Same message every time. For CS6, Acrobat Pro XI

If you have purchased an upgrade from an earlier version, and you don't have the old version of the software installed, you must have the serial number of the previous version in order to get through activation of treatment for the upgrade.

If you do not have an earlier version, you have either purchased a version upgrade without qualitifying for her, or is there something wrong with the purrchase because it appears that the software plans to do an upgrade.  If these are more in the sense of your situation, I recommend to contact Adobe support directly using chat or by phone.

Here are some links to help get in touch:

http://www.Adobe.com/support/chat/ivrchat.html

http://www.Adobe.com/support/download-install/supportinfo/

Tags: Adobe

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