Adobe CC2014, offline Help file does not

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• Creating cloud DLM - files does not exist

  Hello

  We have had odd issues when you try to install Acrobat Pro XI via a package created with CCP.

  Here is the summary:

  • Name of license created for Acrobat Pro XI x 86 package (ignore conflicts, with disabilities AUM, deploy in the default directory
  • Installation ran as administrator on the client computer (Windows 7 x 86 SP)
  • Adobe Creative cloud settles and the desktop icon is created
  • Adobe Acrobat Pro XI will appear in programs and features, but has no icon and no desktop/Start Menu icons are created
  • When launch CCA and the connection, no Apps tab does not appear
  • When turn on the trace, DLM.log shows the following:

  20/03/15 14:11:32:448 | [TRACE] |  |  |  |  |  |  | 3964 | Using manually set proxy on the computer - localhost:3128

  20/03/15 14:11:32:448 | [INFO] |  |  |  |  |  |  | 3964 | The file to download is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati our =<-authorization data > < consumerAccessToken > eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY 2VyIn0.eyJpZCI6IjE0MjY4NjA2ODcxNjctMzMwOTE5MzktZTg5Ny00Yjc2LWJmZjMtYTE1NDBjNThiZTA4IiwiZHR pZCI6IjE0MjY4NTkxMTI4NDQtYzlkMWJmYWItYmQ5NC00NTI4LWEyNTgtOGQ5MjI5ODhkYTczIiwic2NvcGUiOiJvc GVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHl wZSIsImMiOiJodXBNUnczUzMrT0ZDNEJvK2pNVTJRPT0iLCJydGVhIjoiMTQyODA3MDI4NzE2NyIsInN0YXRlIjoie 1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnV sbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjg2MDY4NzE2NyIsImV4cGlyZ XNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiI2RDU5MTVGMzU0RUNCNzQ3MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWV udF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY4NjA2ODcxNjctMTU4ZGIxMTUtMWM5OC00Z TZhLTlmMmUtNTFmNWNlNjZmMjc4IiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.DDrPx7oxUQc6qGd_s1Z5OqP5KC5f9z mBNrUVAqSvB-vAeubnBf_pgkI0Kcu3cof_6_mbBICgF5r5Xe6kam3SkuobFkowpVWdxZ8wbM0idVajdRntcsyW9aeg 96bU35bu3lFQDMC9zwtbBtP7YHcVwdmfTJHzrLyXvi32Q7nDrnRL9HEh3vXshmmYzsLXgxC7zhTq3pzmw8eImO6Ep7 2_e5RMf3SzOr2lyhxSaNPGv0MtOj9CMDh_3eC7bncSIwUqYvrgmZZkVes0w8gTv_BqpXHAfjEk9chpWcaazFxY-cLD ccGbnm_Yop_uJ2Krb0DyCFrbCsiAzNVTB-S56aNYzA < / consumerAccessToken > < / authorization data > & clie ntID = acc_desktop & contextKey=6D5915F354ECB7470A4C98A4@AdobeID & producerId = ccui_mktg

  20/03/15 14:11:32:449 | [INFO] |  |  |  |  |  |  | 3964 | Going to download the file to C:\Users\xxxxxxx\AppData\Local\Temp\/{BD74C69A-E665-4566-8227-E4D487D73604}

  20/03/15 14:11:32:449 | [INFO] |  |  |  |  |  |  | 3964 | Preference: The customer put the preference for single stream download

  20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | Validation of preference for startAddress = 0 and bytesToDownload = 0 for fileSize = 0

  20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | The attributes of the directory file - C:\Users\xxxxxxx\AppData\Local\Temp\\ is 8208

  20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | File does not exist in the C:\Users\xxxxxxx\AppData\Local\Temp\\{BD74C69A-E665-4566-8227-E4D487D73604}.aamdownload

  20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | the file size to extend is 0

  20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | number of segments created 1

  20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | who runs the thread (4176)

  20/03/15 14:11:32:451 | [TRACE] |  |  |  |  |  |  | 3964 | ID of the thread for the file serializer is 4176

  20/03/15 14:11:32:451 | [TRACE] |  |  |  |  |  |  | 3964 | Number of threads of downloader is 1

  20/03/15 14:11:32:587 | [TRACE] |  |  |  |  |  |  | 4372 | who runs the thread (0)

  20/03/15 14:11:32:588 | [INFO] |  |  |  |  |  |  | 4372 | number of threads is 0 and active thread count is 1

  20/03/15 14:11:33:375 | [ERROR] |  |  |  |  |  |  | 3824 | Is the windows error code - 12150

  20/03/15 14:11:33:475 | [TRACE] |  |  |  |  |  |  | 4372 | to finish the job of file pending serializer

  20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | before closing

  20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | After the close of

  20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | File does not exist in C:\Users\xxxxxxx\AppData\Local\Temp\\{BD74C69A-E665-4566-8227-E4D487D73604}

  20/03/15 14:11:33:542 | [INFO] |  |  |  |  |  |  | 4372 | * Download the file acheves.* *.

  • I am able to navigate to the URL of download long without problems (added https://prod-rel-ffc-ccm.oobesaas.adobe.com to trusted as precautionary measure Sites) but when watch the folder folder I see a file is downloaded which corresponds to the same naming convention for the file in the DLM journal names, but the name is not the same.
  • Customer uses Symantec SmartConnect proxy and here are the logs from proxy showing that connections are accepted:

  2015 03-20 T 14: 11:29.960 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

  2015 03-20 T 14: 11:29.960 [1800] INFO IOChanFactory [3128] - CONNECTION prod-rel-ffc - ccm.oobesaas.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S406) xxxxxxx

  2015 03-20 T 14: 11:34.356 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

  2015 03-20 T 14: 11:34.357 [1800] INFO IOChanFactory [3128] - CONNECT ans.oobesaas.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S407) xxxxxxx

  2015 03-20 T 14: 11:34.679 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

  2015-03 - 20 T 14: 11:34.686 [1800] INFO IOChanFactory [3128] - CONNECT na1e - acc.services.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S408) XXXXXXX

  • External Symantec logs have also been verified which show that connections have been accepted by the external proxy server

  I tried the following to fix the problem with no joy:

  • Recreate the package
  • Try on a client of SP1 Windows 7 x 86 Virgin
  • Reinstall the latest version of the application manager
  • Reinstall the latest version of Adobe Creative Cloud
  • Add the following sites to Trusted Sites:

  https://*. Activate.com

  https://*.Adobe.com

  https://*.adobelogin.com

  https://*.adobeoobe.com

  One thing we cannot do, it is the proxy for legal reasons, that all traffic must pass through there.

  So, to sum up, I am able to package and install Acrobat Pro XI on the client machine, but then not be able to run it. I am able to connect to Adobe Creative Cloud and look at property, etc, but the applications tab does not appear.

  Any help would be welcome.

  Hi David,

  Looks like a problem with the adobe Application Manager. Can you please try to rename SLCache file location below?

  C:\Program Files (x 86) \Common Files\Adobe\SLCache

  You can also install handler application adobe on a test computer and then install Acrobat by using ExceptionDeployer.exe.

  I hope this helps.

  Thank you
  Ashish

• HTML file does not open

  Hello

  Have a weird problem today.

  We use RoboHelp 5 to work.

  I opened a project help today and when I tried to open an HTML file, be it in the project manager, TOC, right click on a file and clicking Edition, the file does not open. He can't see in WYSIWYG or real Code.

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  Yesterday, everything was fine.

  If you can help me with this, it's greatly appreciated!

  Thank you

  JP

  Hello

  Probably just to affect the default editor will not be cut. You should also make sure you change auto to use by default as shown below:

  

  See you soon... Rick

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• Compiled CHM file does not reflect the name of the new project

  I have read many responses of experts to positions and have found them extremely useful is. However, I have not seen one that solves my problem.

  I have the HTML HR RH8 Version. I renamed a project through 1) file - rename project and 2) Single Source Layouts - main Layout - Properties - output folder and file name.

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  Therefore, the output help the user displays a still the former name of the project in the title bar.

  Generated files like the RoboHelpHTML project file have been changed for the new name of the project, just like RENAME the PROJECTS using says it should. However, the CHM file does not reflect the new name of the project as it says it should.

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  (2) can I change the FILE name in the window SELECT OUTPUT FOLDER AND FILE name?

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  None of these measures will correct the problem? I appreciate any help you can give.

  Welcome to our community

  Try file > project settings.

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  See you soon... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML 7, 8 or 9 in the day! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks