Advantage Awards

After more than twenty years separate calls and emails, Facebook messaging, I still not got my 10% Dell advantage awards. It is now more than 20 days since my order. I need to have this problem as soon as possible. Countless people make promises they will fix that but they never do. Seriously, I am sorry to have something to do with that retailer but wish to receive what I have right to before I ditch Dell for good. Thank you.

A man abused customer here just Dell offering my experience in the hope that it helps you to...

In order to get the 5% discount of Dell rewards (10% If you buy using a Dell credit card), please click on the 'claim your reward"while you look at the items in your shopping cart, before extracting.

Clearly, a system designed to ensure that you not miss this step and become disqualified for rewards.

If successfully, you have found and clicked on the "claim your rewards button when viewing your shopping cart (and before you extract) you would have noticed a new items in your basket at the cost of 10 ¢ and a deduction of 10 cents from one of your other items."  You would also notice the option for free shipping of 2 days (which can be overlooked that exist other offers for free shipping).

Login on Dell.com and look at your order history and see if you have an order for something that cost just 10 ¢ introduced the same day you placed your order on the other.  If it isn't there then you don't have not selected "claim my rewards" before extraction and Dell will probably tell you Sandy book.

Of course if this is the case and you are still in the period of return of your product, you can arrange a return and then change.

I hope this helps.

PS. here's a link to the Dell advantage rewards program FAQ.  Note under the title 'Basics' the question "How can I claim my Dell advantage Awards"... He articulate the need to "claim" rewards before you check out...  IT is IS NOT AUTOMATIC, clearly a design to avoid having to pay reward altogether.
www.Dell.com/.../FAQ

Tags: Dell Products

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