Cartridge printer error message HP Office Jet 3600 series

Original title - HP printer Office Jet 3600 series

I had a paper jam. I cleared the jam and now I am getting a cartridge error message and I keep out cartridges and put back them, but the error message still cant clear. How can I clear this error and get my printer to start printing.

Hi SueAmmons,

To provide the proper resolution, that I would need more information on your side.

1. What is the number of the printer model?

2. What is the accurate and complete error message?

3. what version of operating system do you use?

I suggest you try the procedure described in the article and see if it helps.

Error message "Incorrect print cartridge" appears on the monitor screen
http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c00249451

If the problem persists, I suggest you to contact HP Support.

http://h10025.www1.HP.com/ewfrf/wc/siteHome?cc=us&LC=en

Hope this information helps. If you need additional help or information on Windows, I'll be happy to help you.

Tags: Windows

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