After 7 months of use, the letters on my computer laptop Audio Beats are fading. How do I get replacements?

My Beats Audio Pavilion dm4 Notebook PC has touches of Red transparent backlight letter/number. The paint on the keys is fade after 7 months of use and many of the keys are no longer recognizable.

Is it possible to get 'standard' for these keyboards replacement keys? Or will I just this problem once again in 7 months after the warranty replacement of these worn keys.

HP could have solved this problem with a possible recall?

How to get warranty with HP service if I am able to replace the caps key myself?

Thanks in advance for any help possible.

More that likely, the keyboard as a whole would be replaced.

If it is under warranty, HP can be contacted at 1-800-474-6836 the Canada and the United States.  Otherwise, start here.

The following link can help speed up the appeals process by collecting advance information.

Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

Tags: Notebooks

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