After an automatic update, lastnight (13 December), has lost access to the internet through the guest account.

Original title: Guest account Internet connection

I am using an account on windows 7

There has just been an automatic update, lastnight (13 December), and now I've lost access to internet through the guest account.

I think that because of the update, the administrator must log or something, but I'm lost what to do. The internet worked for the guest before the update account and I do not have the administrator password. The administrator has not used the computer because I had an internet connection, as they went on vacation. I'm looking after their cats!

Any help would be great.

See you soon

Tom

Hi Tom,

Thanks for posting in the Microsoft Community.

Since you lost the internet connection after updating, you may need to update the NIC drivers to retrieve the connection. This is possible only if you have administrator privileges.

For more information, see the article:

What is a guest account?

However, you can check if you can try the steps in the article to resolve the problem. If this isn't the case, you may need to wait for the administrator to return the party to the same difficulty.

Wireless and wired network problems

Hope this information helps.

If you need further assistance, please answer and we will be happy to help you.

Tags: Windows

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