After effects is a Christmas gift, which is the policy of return if the computer system is not compatible?

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• I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  [Ask in the correct forum allows... Left non-technical Forum Lounge for forum specific program... MOD]

  Maybe it's a false error that hides the real problem... a 32-bit computer

  You MUST have a 64-bit computer and operating system... What is your computer?

  -http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

  -Programs are supposed TO not view or download if they are not installed on your computer

  -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• After that the effects cannot continue: error when access to the files instead of inside "/ users/me/Library/Preferences/Adobe/After Effects / 13.8", if it please check the file permissions and try again.

  After that the effects cannot continue: error when access to the files instead of inside "/ users/me/Library/Preferences/Adobe/After Effects / 13.8", if it please check the file permissions and try again.

  [Fixed spelling - Mod]

  Go to the folder listed in the path and change the permissions to read/write. Do you know how? It is in the info file.

• I want to download Adobe after effects CC, however, a message appears on the screen: at the moment, he had problems. Please try again later. If the problem persists, contact customer support. What should I do?

  I want to download Adobe after effects CC, however, a message appears on the screen: at the moment, he had problems. Please try again later. If the problem persists, contact customer support. What should I do?

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• I start on the site where I bought Adobe After Effects. Then I pressed 'Download', but the site you get on says (translated from English): there are problems, try again later. Get in touch with the customer, if the problem keept going. "While it

  I start on the site where I bought Adobe After Effects. Then I pressed 'Download', but the site you get on says (translated from English): there are problems, try again later. Get in touch with the customer, if the problem keept going. "So, here am I, I really hope someone knows the answer...

  Thank you

  Are you referring to CC version After Effects?

  If so, you must download and install Adobe Creative Cloud app using whiuch, you can install after effects CC.

  Windows:

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

  Mac:

  https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg

  Reference:

  Download and install Adobe Creative Cloud apps

• My after effects CC 2014 and 2015 cannot import the .obj files.  What's up mind dat?

  My after effects CC 2014 and 2015 cannot import the .obj files.  What's up mind dat?

  After Effects has never been able to import these files.

• The browser does not start after you have turned off and turned on the computer

  The browser does not start after you have turned off and turned on the computer. I tried to remove the program entirely (as well as personal preferences), to create a new account, install a different browser versions. All this has not helped. (I have Windows 7). Help, please! Every day I have to reinstall Firefox!

  Hello Nastena, try a clean reinstall, some Firefox issues can be resolved by performing a clean reinstall. This means that you Remove Firefox program files and then reinstall Firefox. Please follow these steps:

  Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
     • Windows:
       • C:\Program Files\Mozilla Firefox
       • C:\Program Files (x 86) \Mozilla Firefox
     • Mac: Delete Firefox in the Applications folder.
     • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
     1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
     2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

  Please report back to see if this helped you!

  • Also check if your antivirus or other access security software (firewall, antispyware etc.) blocks firefox.

  Thank you

• I have just re installed Windows XP. Windows installed after three attempts. When I turn on the computer there are three choices of Windows XP. Only the first works how to remove the other two?

  I have just re installed Windows XP. Windows installed after three attempts. When I turn on the computer there are three choices of Windows XP. Only the first works how to remove the other two?

  I have a hard drive. At least two partitions. C: 74.7 GB with 63.3 freespace
  D: 74.2 GB with 70.6 freespace
  These are my original specifications of the hard drive: 160 GB (7200 RPM) SERIAL ATA HARD DRIVE WI
  So I suspect there are at least one or more partitions hidden leaving 11.1 GB for hidden partitions!
  Windows is present on both drives C: & D:. In the directory windows on C:, the oldest entry is 19.12.12, 21.43 last 21.12.12, 22.50
  The first entry in the directory windows on D: is 19.12.12, 18.42 the last 21.12.12, 22.40
  I hope that makes sense to someone, any help gratefully received!

  As long as you have verified you dΘmarrez done on the c: / partition, Yes, you can reformat the drive D: / partition using Windows 'disk management '.

  J W Stuart: http://www.pagestart.com

• Windows 7 doesn't have a network card after that I did a clean install of the operating system

  After doing a reinstall full Windows 7 my manufacturer's CD, I can't connect to the internet or a LAN wired or wireless, probably because the BONE is not an installed network card, in accordance with the resolution of the problems Windows. I reinstalled the operating system again and again, and I still have the same problem. What can I do next to install the network card? I am ignorant full when it comes to Windows/Apple stuff (I'm a Linux user, but I need a Windows PC to run specific working software) so thank you in advance for any help.

  Hello

  Welcome to the Microsoft community.

  It seems that the driver for the network adapter does not work on the computer. May not have been installed properly.

  Please answer these questions so that we can better help you.

  1. What is the brand and model of the computer?

  2 was the work of (internet) network adapter before the reinstallation of Windows 7?

  3. What is the status of the NIC in Device Manager?

  To check the status of the device,

  (a) press the Windows key + R , type devmgmt.msc and press enter.

  (b) to expand network adapters and verify a yellow exclamation point.

  (c) make a right click the adapter and click Properties and check the device status on the general tab.

  We have to download the drivers for the network card on the system manufacturers site and install it on this computer.

  Get back to us with the required information for we can help you.

• Why after 6 months not my new desktop computer says that the operating system is not authentic, alan

  Why after 6 months my new desktop computer, says that the operating system is not authentic, I bought my computer from currys/pc world about 6 months ago and had no problems until that in one of the i.e.microsoft of updates to microsoft essentials installed without my permission and then maybe 2 weeks after for some reason it is now not an authentic version of windows.can you help me with this little problem as a failure more has turned up, when I try and open messinger live there now is a missing file up to now no messinger called, wlidcli.dll unless I go via google.alan

  alanandmovita wrote: why after 6 months my new desktop computer, says that the operating system is not authentic, I bought my computer from currys/pc world about 6 months ago and had no problems until that in one of the i.e.microsoft of updates to microsoft essentials installed without my permission and then maybe 2 weeks after for some reason any , now is not a genuine version of windows.can you help me with this little problem such as a power outage more has turned upward, when I try and open messinger live there now is a missing file up to now no messinger called, wlidcli.dll unless I go via google.alan

  Hello alanandmovita, you could try to return to a Windows Restore Point before your latest Microsoft updates where you mentioned that he installed Essentials without your permission.

  Go to the start ORB, all programs, accessories, System Tools, System Restore, and look for a date before the updates were installed.

  There is a reason, that I never use automatic updates. Windows updates all that Microsoft feels that they want that you want or need or not.

  Just some thoughts.

• Illustrator draw android app says that it requires 4.3. I have a viking RCA pro 10.1 which is 5.0, but it says that my device is not compatible. Can anyone help with this?

  Illustrator draw android app says that it requires 4.3. I have a viking RCA pro 10.1 which is 5.0, but it says that my device is not compatible. Can anyone help with this?

  HI JBlessed,

  What is a Tablet? Because the draw is not yet supported on Android tablets.

  Sue.

• A few days ago, I received to date on first pro and AfterEffects.  After which I could not open either. After effects had an another update and I could open it.  But first pro is still not open.

  received error message - the application could not start properly (0xc000142. Click OK to close the application.

  Hi Kammeron,

  Sorry for the inconvenience!

  The update broke the AMD CPU feature. Premiere Pro team working on a fix and will come out a patch soon as After Effects.

  Thank you

  Regalo

• After Effects using 5 GB of ram for the preview of a video 12 MB in size without any effect.

  I after effects CC 2015 to date.

  My terms of reference are:

  CPU: i5 6500 3.2 Ghz

  8 GB of RAM: DDR4-2133 MHz RAM

  Storage:256 GB SSD (on which After Effects is installed)

  1 TB HARD DRIVE

  Graphics card: GeForce GTX M 970, 6 GB

  All the drivers are up to date.

  The problem is: I create a new project and import a video in. The video has a full HD resolution and is 12.5 MB in size. First of all, it takes a minute to play the video of RAM so that it begins to play in real time. Then, the video is 30 frames per second, but reading the preview, he plays at 60 frames per second (frame rate is defined as 30 fps in composition settings). I saw the RAM usage in the Task Manager and After Effects using 5 GB of RAM. Then I applied an effect and the CPU usage rose to 100% and it took about 5 minutes to get the applied effect, and after that, After Effects crashed.

  I'm quite new to After Effects, but I'm also a tech geek. I tried to play in the settings but it didn't help. I also searched on google and forums, but to no avail. This problem is essentially what makes the software unusable for me. Please HELP!

  You do not want to edit long movies in AE. After effects is NOT video editing software.  A non-linear editing (NLE) like Premiere Pro is for editing photos to tell a story. AE is for compositing, Visual effects and graphic cartoons. It is for the creation of clichés that you then use in an NLE.

  I suggest to get at least 16 GB of RAM to work with AE, but your system should work as it is. You will need to learn to manage your memory well and to get a glimpse at lower resolutions where possible.

  Now, as to your original question. AE is not simply to play a video stream, as does a NLE. After effects (such as other software based compositing on pixels) with completely decompressed frames. When you put a video compressed in a composition, the size of the original video file has no effect on the size of the images that works with After Effects. After effects unpacks this video and works internally with a full, uncompressed resolution, frames. AE calculates the values of each pixel in each image, comes with a new pixel and then reads these pixels. Who is?

  In fact, since you have so little RAM and the processor is not either, it may be a good idea to convert your video files highly compressed in a good intermediate codec for the shots, that you intend to use in AE. QuickTime with the PNG codec would be a decent choice. This way AE doesn't have to do a ton of work to decompress images behind the scenes until you can even work with him.

• After effects CC doesn't always start on the Mavericks

  This seems to be a common problem but mine is a little different

  Probably because of my lack of experience of mac or Adobe products!

  OK, my problem started from a window pops up saying "Install CUDA 5.0 or later and restart the computer" or something like that when I opened first after effects CC.

  So I googled and found the NVIDIA site and downloaded the 5.0 CUDA, Yes, I've changed my preference of security on mac to allow applications to download from unidentified developers and then completed the installation, easy! ... I thought.

  After the computer restarts I have re-opened AE, it loads a bit with this fancy purple intro 3D picture, but this time he opened with nothing but the "*" noise (noise of the error?).

  Everything I see is gray frames with the tab 'Render tail'... no welcome no screen, no tools, no screen «Install CUDA»... "either.

  The buttons on the top (file, editing, Composition, layer etc.) are clickable, but the content of each button is grey apart from the 'help '.

  I tried the update, uninstall and reinstall of AE, stopping and restarting the computer, but no luck.

  Is that what someone has / had the same problem? I don't know what to do next

  I apologize for the long history and would be much appreciated if someone could help me

  What you can see in this screenshot, it's all I have lol.

  

  My mac of OS X 10.9.2 and tries to use AE CC passing

  First: You seem to have started the rendering engine After Effects, not the main After Effects application. Try to start the application After main Effects, not the application of rendering engine.

  Second: You seem to have misunderstood the message on CUDA. This message just means that one feature (which is obsolete) depends on specific software and hardware - a specific type of GPU Nvidia and CUDA.

  What GPU do you have? If you have installed CUDA on a non - Nvidia GPU, it can cause serious problems.

• After effects CC don't launches and displays the following error "the common suite Extensibility Platform (CEP) could not be loaded." and I have to re - install? What caused that?

  Just tried to open After Effects and got the error above - all my other apps CC seem to well.  Could do without having to re - install and reading a few posts to say that a reinstall didn't work?

  Concerning

  Alan

  Solved by adobe support - I'm on windows and if you "run as Administrator" that solved the problem.  You can make that permanent by right-clicking on the shortcut, select "Properties", select the Properties tab and check "run this program as an administrator". I get a box now when I open AE saying: "do you want to allow this application to make changes to your PC" but can live with.

  Alan