After installation clean on a new processor, preview before print still crashes FF

Print Preview worked fine on the old computer, but on the new, he always causes Firefox to crash. This happens if I use the 'Print Preview' command separate from the drop file, or use the button print in the toolbar that opens automatically in the preview. Both the old and new computers use Windows 7 as operating system. Other programs can do a preview before print very well, it's not likely to be the printer driver or the printer. Is there a solution?

It's a problem with a component of your security software from Trend Micro for Firefox (TmBpFfCore.dll).

Your System Details list displays the installed Trend Micro extensions, then you can try to disable those.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

Tags: Firefox

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