After the error code effects (0: 39) Please help!

error code (0: 39) says Quicktime is not installed or too old, but mine is up to date. Error = Impossible to import the PSD in AE with full video, only 4 images in a loop, this is what happens when I play the files. Any help would be great! Thank you

I've tried, but it seems to continue to try to find the previous files that contain video.  I deleted the layer video, kept the two layers of animation, registered under a new file name, and when I import into AE it always adds the video broke the original sequence with my two layers of animation.  I do not understand how this occurs when the video clip is not yet in the file more?

Tags: After Effects

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