After the update to mountain lion, our hp d110 prints well but the scanner hangs every time.

We have recently upgraded mini Mac to our daughter to Mountain Lion and then his D110 prints fine as always, the scanner no longer works. If try to analyse the HP utility on your computer or directly from the printer itself, she receives an error message indicating that the scanner broke down suddenly. This never happened before Mac OS update. She started to software update, which found new software of HP printer, so she downloaded and installed, but the problem persists. Can you please sheds light on this problem? Thank you very much!

If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with the 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

Now reset the printing system:

-Sys Prefs, Print & Fax
-Right (control) click inside the box that lists your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

Tags: HP Printers

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