After update keyboard problem

After receipt of windows update my keybooard toshiba laptop does not work.  There are no errors listed.  It is not listed in the hardware devices.  It will work after restoring to an earlier date.

Hi grannyofall7,

1. what windows update installed on the computer?

2. is it wireless or wired keyboard? What is the number and the model of the keyboard?

3. what happens when you connect the keyboard to the laptop after installing the update?

View the history of update to see what update was installed and the origin of the problem, after back with the details.

(a) open Windows Update by clicking Start , all programsand then click Windows Update.

(b) in the left pane, click view update history.

(c) to view more information about an update, double-click it.

I suggest that you install the update after placing the computer in a clean boot state and check if the problem persists.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

If you still experience the problem with the key board after installing the update then I suggest that visit you the manufacturer of key board download and install the updated driver, check if it helps.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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