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• Free trial download photoshop using old adobe account, then bought creative cloud package using new account, but he still said trial exceeded and buy now!

  Hey! If anyone can help me I would be really grateful!

  I am a student in new art and 2 weeks just before I got my email from the University, I thought I would practice on photoshop and download a free trial with a former adobe account (I have a map of the internet at the time simply pay for it)

  Just as my trial period is not exceeded, I decided to use my new email student to create an adobe account to qualify for the discount and buy the package of creative cloud on my computer. So, I bought the prepaid annual creative cloud with the student offer a discount.

  Before buying the property that I dragged my photoshop trial to the trash and empty, not knowing that I had to maybe uninstall the creative cloud...  (I am not the less expert advanced bit).

  After the online payment for the package he said creative cloud will open and I'll see the downloading programs. But when creative cloud opened saw all was a sign of the trial expired next to the photoshop application and a buy now button. I tried to contact adobe but are experiencing technical difficulties and cannot help me right now.

  Please if anyone knows or understood exactly what I was wrong could you tell me how to fix and successfully download the creative cloud package, which I paid for!

  Thank you!

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  Stop Creative Cloud 2015 to return to the mode of trial

• When I set up my new laptop, my Adobe account will pass with me, i.e. automatically transfer through, or is it more than that?

  I just bought a new laptop and one for my wife soon. Currently my Adobe account is both. What is my account automatically transfer to the new laptops or is it more than that?

  Cloud license allows 2 activations to time http://www.adobe.com/legal/licenses-terms.html

  -pdf of 200 http://www.adobe.com/content/dam/Adobe/en/legal/servicetou/Software_Terms-en_US-20150601_2.

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)

  -An individual account is for one person and may not be shared with anyone else

  .

  Remove the license on a computer http://forums.adobe.com/thread/1442423?tstart=0 clouds can help

  -read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  Sign in your account of cloud on computer A or B to be able to use on computer C

  -via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• How to retrieve the full text of messages in conversation of a customer service case # in my Adobe account

  Since I don't have a copy of the text of messages in conversation of a case of customer service # in my email, even if I had checked the box to send me the copy after the text conversation, I logged my Adobe account-> manage-> Products-> cases-case No. >. Unfortunately, I only had a very brief transcript for a number of cases. The entire conversation was not there! I need the text messages full conversation for a case specific no. with Adobe. Can I change to another email so that I could get the email of conversation copied text?

  Hi Peihsuan,

  Kindly Contact the customer for more information.

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• why there is not any subscription again in my Adobe account

  On 8 July, I bought a new subscription for one year of Photoshop, because my old card was expired and support me operator recommended to cancel my old subscription and buy a new one with a new card.

  I paid, money has been charged, but there is not any subscription again in my Adobe account. only 6 days left trial version. What should I do?

  I logged in and recorder in photoshop, restarted my computer several times, tried another browser and my problem has not been resolved.

  Help, please

  Just to let everyone know, I contacted Adobe via Live Chat Customer Service and talked to the Commissioner to have my subscription repaid and cancelled, because I was not able to use CC since July 1, 2016 and after 19 days, my patience has run out. So everyone here problems with the subscription, you must contact the customer by phone or live chat. If you are willing to wait, they escalate it to the highest level tech response team (I think they do it on a case by case basis). Keep asking them to worsen to the possible response team up (apparently they are swarmed, so that tells you how many people have the same problems) and request to speak to supervisors. Be firm and do not yield (I was promised 24 hours for the cases to be solved and the supervisor asked another 24-48 hours, which I refused because after 3 times, it was the limit and I didn't start the whole issue) that we paid service and now we cannot use it.

  I will be now to purge CC of my system and re - install CS6 who had none of these problems either. Good luck to everyone else facing this problem.

• Please send a current update of my Adobe account.  I'm unable to print PDF documents.

  Please send a current update of my Adobe account.  I'm unable to print PDF documents.

  Hi rosah6395261,

  For the most recent updated information, please visit this link: Release Notes | Adobe Acrobat, Reader

  You can also use option "Check for updates" in the Help menu.

  If you still have any problem, please let us know the version of application point Adobe and the OS you are using.

  Also, let us know what happens when you try to print the PDF and if this problem occurs with a particular PDF or all.

  Kind regards

  Meenakshi

• I have trouble downloading Acrobat 10 of my Adobe account

  I have trouble downloading Acrobat 10 of my Adobe account

  Please perform the steps given in this link - error: "serial number is not valid for this product". Adobe Creative Suite

• Remove the Adobe account

  Hello, I would like to remove my adobe account. I'm honestly really shocked and upset by given the run around to get rid of the account.

  You will have to contact Adobe

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• My adobe account says im out licenses, but I'm not, who can help me?

  My adobe account said I have used all my licenses, but it is wrong and should have a couple left, how can I get these?

  Hi A.L. Huber,

  When you say that you are off licenses, you check those under my account at Adobe.com?

  I would like to mention that if the user purchases a single-user license, he or she gets a serial number and you are saying that you have a license 4, that means either you could buy license volume and those that can be seen under Adobe.com if you bought two individual products may be under two different Adobe id.

  To check the Volume License, you can go to this link - Licenses Adobe in the world-

  Also do you have any order number or an Adobe id, we can check?

  Thank you

• My old adobe account has expired. I want to connect to another account. HOW?

  My old adobe account has expired and the programs have been removed.

  I want to sign up for the account of another, different. Although I put the email address and the password of the new account - it keeps me back to the old account (former adobe identification code)

  How can I get rid of the old adobe ID so I can start with the new?

  Thank you

  While your SUBSCRIPTION can expire, your ACCOUNT Adobe has not expired

  I think that your account information is stored in a "cookie" on your hard drive, but I don't know which, or how to remove the cookie

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Adobe Enterprise applications is not a link to a pre existing Adobe account.

  User can see that they have been granted access, but when you use the Downloader CC, they are only available tests. This adobe account was created years using an e-mail account of company and then later linked to the Adobe Enterprise Dashboard user for products CC. I deleted and readded in the dashboard and it doesn't change anything. They can see in their profile that they have received access to the title of their products, but cannot get the tests.

  1. Make sure you use the good Adobe ID - if added to the dashboard as Federated ID or company ID make sure they choose the 'Enterprise' option when you sign in.
  2. Disconnect and reconnect to the software by selecting help > Sign Out
  3. Make sure that you are connected to the internet
  4. The opm.db file contains the login user cached information and delete this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you start creative cloud and reconnect.
  • Close the creative cloud application.
  • Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
  • Delete the file opm.db.
  • Launch the creative cloud.

• Can you please help me to transfer my registration of product to my new adobe account? I have my serial number.

  Can you please help me to transfer my registration of product to my new adobe account? I have my serial number.

  Hello

  Sorry for the delay in reply!

  Please refer to this https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

  You can contact our support chat to here too: https://helpx.adobe.com/contact.html

  Let us know if this helps!

• I did an Adobe account and wish to cancel my purchase I bought on credit card must cancel any emergency not like adobe and you want to cancel as I do?  I am Brazilian and I made this purchase this week please help me cancel this purchase as I branch

  I did an Adobe account and wish to cancel my purchase I bought on credit card must cancel any emergency not like adobe and you want to cancel as I do?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• My computer crashed and I had to clean and reload windows 7 Professional. How can I reload the software from Adobe. I have connected on my Adobe account, but there is no record of my purchases.

  My computer crashed and I had to clean and reload windows 7 Professional. How can I reload the software from Adobe. I have connected on my Adobe account, but there is no record of my purchases.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4|  6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• How can I register a voucher for 1 year membership to my Adobe account?

  How can I register a voucher for 1 year membership to my Adobe account?

  Hello

  Please visit https://creative.adobe.com/redeem to redeem code.

  Please see redemption code help

  Please, afraid that we know if it helps.

  Kind regards

  Shelly