After update printer problems

My computer is is automatic updates, and now I can't print anything.  I'm not a person computer savy, so I'm looking for an easy solution.  I have a Lexmark all in one Pro901 and I have Windows 7 or 8 (as I said, not a cranky, so I don't know).  I spent 3 hours on the phone Microsoft Support last night and they were not able to solve the problem.  I also called Lexmark support but they wanted $200 for diagnos and solve the problem.  At if someone had this problem? What can I do about it?  Thank you.

Hello

One thing you might check is firstly to ensure that the SERVICES' print spooler is started, and bidirectional Support is enabled...

The 'print spooler' can be found in the Panel... Administration tools... Services.

To find the bidirectional Support, right click on the printer in devices and printers, select the printer, PORTS tab properties and it will be near the bottom...

I found that the printer must be physically removed from the computer to change the bidirectional Support. Otherwise doesn't change...

Tags: Windows

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