After update printer problems
My computer is is automatic updates, and now I can't print anything. I'm not a person computer savy, so I'm looking for an easy solution. I have a Lexmark all in one Pro901 and I have Windows 7 or 8 (as I said, not a cranky, so I don't know). I spent 3 hours on the phone Microsoft Support last night and they were not able to solve the problem. I also called Lexmark support but they wanted $200 for diagnos and solve the problem. At if someone had this problem? What can I do about it? Thank you.
Hello
One thing you might check is firstly to ensure that the SERVICES' print spooler is started, and bidirectional Support is enabled...
The 'print spooler' can be found in the Panel... Administration tools... Services.
To find the bidirectional Support, right click on the printer in devices and printers, select the printer, PORTS tab properties and it will be near the bottom...
I found that the printer must be physically removed from the computer to change the bidirectional Support. Otherwise doesn't change...
Tags: Windows
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1. what windows update installed on the computer?
2. is it wireless or wired keyboard? What is the number and the model of the keyboard?
3. what happens when you connect the keyboard to the laptop after installing the update?
View the history of update to see what update was installed and the origin of the problem, after back with the details.
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If you still experience the problem with the key board after installing the update then I suggest that visit you the manufacturer of key board download and install the updated driver, check if it helps.
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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Thanks for posting your query in Microsoft Community.
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Please let me know how it goes.
If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.
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