After update on Windpws 8.1, applications and desktop windows files are gone

After using windows 8 for some time and just become familiar with my lap top has started promoting update me windows 8.1 I did. He got to halfway through the update failed.  A pop up message that my computer will reboot when it has finally done I had to create a new user as egone account all the tverything that was on my computer is now disappeared from windows desktop is Islands and apps are word disappeared from windows of the program excel outlook ECt are all deleted.  I first tried to contact microsoft last night 9/12 14 after a long time on hold I got to a telephone switchboard finally after an hour to be spent on I got to a person called Sheena p who accessed my computer remotely to fix the problem after that several attempts to try to untangle the issues it has had problems as it were quite well refused to listen to what I explained.

He decides so after hour or more that this too is a problem for him and I need help of level 2 and it would organize a call back for today 10/12/14.  Soon after the end of the call, I received another call from microsoft, explaining that the Office of the United Kingdom farm at 7 and I would like to be contacted at 18:00.  After leaving work earlier to be home to this call and in the meantime and until it became obvious that no one was going to get in touch.

So I contacted once again microsoft got passed from one person to another, so that all operators attempted to pass the problem on to another Department, eventually after about 45 minutes, it is call that I am someone in the phillapines that even once, pretty much couldn't or wouldn't understand the problem told me it could not be anything else other than a virus no matter how much times I explained the problem that she seemed unable to depart from it on the screen guests as she just constantly repeated the same vein times she said microsoft is paying and that she would not do anything until I paid $ 99, I think that it is and violates since I had already spent enough money buy microsoft software that has now been removed and a microsoft program.  Then she just transferred back me to the very first options menu so I wasn't on hold or in any that just left to start all over again. I finished the call to seek an alternative.

can someone sign affect me? I have a laptop restored to factory settings, no files, folders, pictures or software because I have updated windows 8 from their guest.

Thanks in advance

Mark

It would be impossible for the .old and the user folder to disappear, unless someone went to PC settings and clicked on the "Reset PC" option.  Other than that, the only way for those missing is to be booted from a CD or USB and do a new installation instead of the update to the App Store.

Regardless of how, however, at this stage there is no much I can suggest.  Install your favourite again and get your files from OneDrive or backup everything you use.

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