Alienware 14 - PC reboot and crash when I try to install the graphics driver intel

Hi, I reinstalled my os using the windows 8 CD dell and when I try to install intel hd graphics driver, reboot the pc and windows then crush. Also, I can't install driver nVidia graphics because I first have to install intel one.

Hello purple397,

Thanks for your advice and solve problems by opening the laptop again and clean the dust (not much) and disconnect the battery CMOS.

Now I can use my phone normally, except that some programs (especially games) crash and exit automatically.

Alienware is good when you play the game but life is low especially graphics cards. I will never buy dell again. Also disappointed the customer support. I have contacted more than 5 times in my life and each time disappointed. So sad. :(

I hope that my experience and full help others.

Tags: Dell Products

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