Alienware 15 R2

Hello

I recently bought my first camera alienware at costco, the Alienware 15 r2. I was wondering why this laptop, when put to sleep is not wake up? All led lights turns on when you lift the lid of the laptop but the screen stays black and the only solution is to reboot the machine entirely. Sometimes the killer NIC turns off and it can't be activated, unless I restart my laptop, which is frankly a bit boring.

OS: Windows 10

BIOS version: 1.1.5

Thanks for the help!

Hello

Try reinstalling the video card drivers. You can download the video drivers from the Dell support site. Reinstall the drivers for the Intel and NVidia/AMD. Let us know how it goes.

Tags: Dell Products

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