Alienware 17 - R3, blue screen, bad pool header error

Hello

I recently bought Alienware 17 - R3 (Intel 6700HQ, 16 GB RAM, 256 GB SSD, 1 TB of HARD drive Windows 10) when I use my computer it restarts automatically leading to blue screen windows header saying bad pool. Please help me solve this problem.

Thank you best regards &,.

Souhail

29/03/2016 edit: Please NOTE THE VERSION of the DRIVER # s listed below are in relation to my 17 R3 GTX 980 M computer Alienware laptop. If you have a different model, it is very possible that your VERSION of the DRIVER may differ from my model!

I strongly recommend that you install the latest versions of these two programs in FRONT of YOU INSTALLER of DELL SUPPORTASSIST:

-Dell Foundation Services version 3.1.3300.0, A00
-Dell delivery digital version 3.1.1002.0, A00

Now install the latest version of Dell support help by:

Dell SupportAssist last updated (3.25.2016) is 1.2.6793.01. You can download it directly from Dell @: Dell Support help . YOU MUST UNINSTALL PREVIOUS VERSIONS BEFORE DOWNLOAD THIS LATEST VERSION!

Make sure that you have updated (note: your latest version may differ according to the model!):

-BIOS to version 1.2.8
-Killer E2400 Ethernet driver (DO NOT DL from Dell. DL directly from Web site of the assassin for latest stability and support to prevent conflict BSOD issues! CAN ONLY INSIST ON IT! Download here > killer homepage (you need to examine your specific product)
-Intel platform dynamic and thermal setting driver version 8.1.10603.192, A01
-Driver Intel Management Engine Interface version 11.0.0.1173, A02
-Intel Chipset Device Driver version 10.1.1.7, A00
-Intel Rapid Storage Technology driver version 14.6.1.1030, A01
-Intel HD Graphics Driver version 20.19.15.4390, A07
-(facultatif si vous avez nVIDIA) Geforce GTX 960 M/M 965 / 970 M / 980 M / 690 M / 780 M Driver version 10.18.13.5940, A03

Enjoy your stable system! Report it to us, if it's not!

All,

I've been following this BSOD issue related to SupportAssist and went up to declare and work with PC-DOCTOR to try to find a solution to this (i.e. gave them crash logs, memory.dmp file, etc.). Long story short, I got a response back from them email 24/03/16, who informed me that a new version of SupportAssist would become available on 03/25/16.

Guess what? I think THEY FINALLY FIXED! I downloaded SupportAssist version 1.2.6793.01, and ran Express Mode, Mode of Stress and successfully expanded Mode! No BSOD. No crashes. No errors. I ran various scenarios:

-Ran immediately after DLing without rebooting. Worked successfully without BSOD.
-A ran after the closure of my lip and let the computer laptop 'sleep' for a few hours. Returned, pulled up SupportAssist and once more ran all tests without problem and tested the other menus, options, etc. within the stability programme. Everything is good.
-Stop the laptop; left for a few hours. He pulled up, started and re-run again all 3 tests and played around with various options/menu/etc. All successful. No BSOD.

My test is in only 3 days. I'll give you another update as soon as I went a week with a stable system. However, all this looks like promising review before each of us w / this question could not keep same SupportAssist on our laptop because it would lead to term to BSOD if we ran it or not.

If it is true fixed - YESSSS! All the hard work, frustration and patience has finally paid off for us.

(BTW: this can troubleshoot BSOD for several laptops Alienware w / Support help - 15 thru 18 series (i.e. 17 R2 R3, R2 R3 15, 14, 18, R3, etc.))

Tags: Dell Products

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