All images is completely white?

I have images captured on the screen using Adobe Captivate and I'm putting the clips in Adobe Premiere. Videos work very well outside of first and when they are imported their thumbnails are displayed correctly, BUT when I play within the first there's nothing but white (gray, if I put them on the timeline) as if the images do not exist!

I googled this and tried a few fixes (update my graphic drivers, convert MP4 to MPEG images and change playback settings of 'Hardware' to 'Software'), but nothing has worked.

Any help would be greatly appreciated!

sp_gross

Thanks for the reply with troubleshooting information.

If you are sure that Adobe Captivate records with a constant rate (as evidenced by a frame rate in MediaInfo reading), we can exclude this factor. Premiere Elements does not fare well with a video recorded with a variable rate on the duration of the clip. That the rate of 12 frames per second image in itself is worrying. But other things to focus on the first.

Do you have the latest version of QuickTime installed on your computer as well as first items 10 and run programs as an administrator (from account user with administrative privileges)? What is the card of video/graphics card that runs your computer 64-bit of Windows 10? If NVIDIA GeForce, judgment, we need to talk.   ATR Premiere Elements troubleshooting: PE10: NVIDIA video card Driver Roll Back

At present it seems that you have a file with a .mp4 file extension and a 12 frames per second 1920 x 1080 image.

Later.

Please consider and provide more information. Thank you.

RTA

Tags: Premiere

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