All my icons to access my video services, e.g. youtube, netflix etc. disappeared. That's happened?

All my icons to access my video services, e.g. youtube, netflix etc. disappeared. That's happened? Can someone please...  According to my reader I have the latest firmware.

Because the player is already updated with the latest version of the firmware, follow the steps below to solve the problem.

Don't initialize any personal information.
1. on the remote, press the HOME button.
2. go to settings.
3. under settings, select Reset.
4 reset, select initialize personal information.
5. check if the Internet videos are back.

If the problem persists after performing the above steps, try resetting the player to factory default settings.

A Factory Reset.
1. to support the remote control, press the Home button.
2. go to settings.
3. under settings, select Reset.
4 4 remise back to zero, select Reset to Factory Default Settings.
5. Select all settings.
6. If the drive turns off after the reset, just turn it on and the Easy Setup appears on the screen. But if the player does not go out only to return to the Setup Menu then go to Easy Setup. Just follow the guests on the screen to complete the initial installation of the player.
7. check if the Internet videos are back.

If the issue is still not resolved, go to www.ip2location.com to check location of IP address. If the situation is outside the United States, please contact your ISP for assistance. But if the location of IP address indicates that you are in the United States, please get back to us so that we can help you further. Please provide the model number of your blu - ray player. Thank you!

If my post answered your question, please mark it as an "accepted Solution".

Tags: Sony Products

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