All my photos and some tax data is lost after a system restore-all path to recover

Similar Questions

• All Documents and the missing photos after a system restore, what happened, and how can I recover my files?

  Hello
  All of my documents and photos are missing after a system restore. Here's the story. A virus called "Windows Recovery" popped up earlier and I did a system restore to get rid of him. To restart the computer, all my files and photos were missing. I used the system restore in the past in similar situations and have never had any problems. I opened MS Office, and I found some documents in the recent documents list. They open up fine and I saved them, but is only some of the documents. I can find the files in my documents when I do a search on them, but they are empty, when I open them. I also find some pictures and documents when I do a search for them by name, but I remember only a few file names, so I can't retrieve many files this way.

  Can someone help me out here? Thank you

  Hello

  read the information at the bottom of the below link about what makes this malware hide your data files and the cure for it regarding

  Read article 17

  http://www.bleepingcomputer.com/virus-removal/remove-Windows-Recovery

  also follow the correct for that malware removal steps, just to be safe, let's

• I'm unable to connect to the internet and I also can not use the WinXP system restore.

  No internet connection and I also can not use the WinXP system restore because it gives me an error at the 'end' which said: it cannot be restored to an earlier date.  I run AntiMalware bytes and StopZilla and erased all that they found.  Now I can't even connect to the internet.  When I go to the command prompt, it gives me an error contact the Support of MS that I know means I have a virus or a trojan that I should just get a time out?  My other PC on the same network is fine and connected.  The NETWORK card is fine, just does not know how to get rid of what it is, I have and to top it all impossible to connect to the internet to try all of the tools that can help.  Someone at - it ideas?

  The error you get at the end of the restoration of the system is typical of some anti-virus programs (Norton, especially) that interfere with the restoration of the system.  Try to start your computer in Mode safe (on several occasions, key to tap F8 while your computer starts) and run safe mode system restore.

  Additional information is necessary to treat your network problem.  Try to bring up a command prompt (start-> Run-> "cmd") or if it does not, try (start-> Run-> "command.com") and enter the command:
  ipconfig/all
  and after the info that appears in the State resulting.

  Also, check the logs of your system related errors (start-> Run-> "eventvwr.msc") and click on 'System' in the left column.

  HTH,
  JW

• After a system restore to a time before Windows XP, should I leave Safe Mode and restart normally? What other steps should I take in Mode safe?

  After a system restore to a time before Windows XP, should I leave Safe Mode and restart normally.  Completely restored restore operation the registry both before the intrusion of viruses if the date and time specified as the restore point is earlier than the time of the intrusion, but in the same 'on' the cycle of computer?  I have to do something else before going back to safe mode?

  Time as about 23:00 last night 7/29 restoration, first known intrusion by "XP Home Security 2012" was shortly after midnight 7/30.

  I ended up a sde.exe process, which stopped the pop-ups.  A full scan with Norton quarantine, JS. SecurityTool.  After a restart of the computer, the normal features of the programs has been lost by the "Run" menu or icons on the desktop.  By clicking on the icon for the normal .exe files redirected to the dialog box "select a program to open.

  I restarted in Mode safe mode with networking and then restore.  I tried opening IE and Excel and that they work properly in Mode without failure.  They will work correctly when I leave Safe Mode and restart normally.  Should I test other specific applications.

  XP Home Security 2012 seems to have accessed or modified some files to DropBox (not sure how this program was installed, but it was already on).

  Should I delete all DropBox files, just those showing a modification date corresponding to the intrusion of XP Home Security 2012, or don't you worry about this?

  After a system restore to a time before Windows XP, should I leave Safe Mode and restart normally.  Completely restored restore operation the registry both before the intrusion of viruses if the date and time specified as the restore point is earlier than the time of the intrusion, but in the same 'on' the cycle of computer?  I have to do something else before going back to safe mode?

  Time as about 23:00 last night 7/29 restoration, first known intrusion by "XP Home Security 2012" was shortly after midnight 7/30.

  I ended up a sde.exe process, which stopped the pop-ups.  A full scan with Norton quarantine, JS. SecurityTool.  After a restart of the computer, the normal features of the programs has been lost by the "Run" menu or icons on the desktop.  By clicking on the icon for the normal .exe files redirected to the dialog box "select a program to open.

  I restarted in Mode safe mode with networking and then restore.  I tried opening IE and Excel and that they work properly in Mode without failure.  They will work correctly when I leave Safe Mode and restart normally.  Should I test other specific applications.

  XP Home Security 2012 seems to have accessed or modified some files to DropBox (not sure how this program was installed, but it was already on).

  Should I delete all DropBox files, just those showing a modification date corresponding to the intrusion of XP Home Security 2012, or don't you worry about this?

  System Restore IS NOT the way to remove malware. The reason why you do not see the effects of the malware in safe mode is probably due to the fact that the process for most malware does not load in safe mode, and therefore not active.

  Restart the computer in Safe Mode with network. Click HERE. Download Malwarebytes. Update Malwarebytes and perform a full scan.  Choose to quarantine found nothing. Once completed click HERE and download Superantispyware Portable. Run a full scan quarantined found anything yet. Restart your computer in normal mode and perform a quick scan with Malwarebytes.

• I deleted a program by mistake and now when I try to do a system restore, I get a message that it was defective and that you cannot restore.

  I deleted a program by mistake and now when I try to do a system restore, I get a message that it was defective and that you cannot restore.

  I tried at least three different times to restore and the same message to arrive when it's over.
  It all started yesterday when I started the computer and it says windows cannot open and it says that he who sets.
  It won't let me even reinstal the program I deleted it goes on to say that missing microsoft. NET 4, but it is already on the computer
  and there the critical updates installed for microsoft. NET.  Help please

  Hello

  If you have problems with the system restore, this can help you:

  1. If you are using Norton, you should disable Norton inviolable Protection before using the system restore.

  http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

  2. try to use Safe Mode system restore.

  http://bertk.MVPs.org/html/restoresysv.html

  3 Malware will stop at the system restore.

  Download, install, update and scan your system with the free version of Malwarebytes AntiMalware, if necessary in Mode safe mode with networking:

  http://www.Malwarebytes.org/products/malwarebytes_free

  And here's how to go in Safe Mode options; Select safe mode with networking from the list of options:

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

• realization of a film with lots of photos and some videos

  Hi all

  I'm planning a video with lots of photos in quick succession, interspersed with a few short videos.  I'll probably have a few hundred photos and maybe half a dozen of the footage.  The stills are all 12 mega pixels in their original resolution; they come from three different cameras and are a mixture of the guidelines portrait or landscape.  The clips come from a Canon point and shoot, or an iPhone.  The final video will be 720 x 480.

  I use CS6 (Photoshop and Premier Pro especially at this point) on a Mac Mini running OS 10.7 (Lion).

  My questions are:

  1. is there a way to change the default length that a still is displayed in the timeline panel.  Right now the default length is 5 seconds, but I'd like to change that about 0.5 or 1.0 second.  I don't want to change the display time of each that I place it in the window of the program.

  2. is there a complete way to select all the files I want, their re - sample at the correct resolution and drop them in my project folder.  Photoshop offers batch processing, which does not seem useful for my purpose, and an image processor, that meets my needs almost except that I can not only select files, entire folders.  I guess I could move all the files I want to use in a separate folder and then use the image to resample, processor etc.  It is the most efficient workflow?  Can the images be resampled in Premier Pro directly?

  Any help is greatly appreciated.

  Thank you

  Kevin H.

  1 default preferences/general/Still Image.

  2 batch resizing is done in Photoshop, something PP can't do.

  PP can reduce the stills to 100% when using framesize suitable scale, but you're still stuck with the 12 mega pixels for each again.

• After a system restore, my all my toolbars, including bookmarks, menus, printing, start, are tiny.

  I had a heck of a few months where I had to use the Safe Mode Networking due to my not be able to connect to Windows 7 normally. I did a couple of restorations that did not work. Finally, today, I open msconfig and reset Services and the entries in startup that had not worked previously, but not for now. I was very happy with the results. I know, however, is that too many options are allowed, but I'm not sufficiently advanced tech to know most of the time, which are necessary and which ones can be rejected. That said, I'm computer otherwise above average. I'm not tech stuff... I usually find answers for the few trouble, but this time I can not find how to resize; Yes, I checked the settings by default, etc.. If TINY!

  A more happening at the same time, is that many of my custom desktop program icons have lost their customizations and have been replaced by the Firefox icon. How can I fix?

  Firefox 33.1.1.
  Windows 7 Ultimate

  Your bookmarks and other personal data are stored in the Firefox profile folder and will not be affected by a uninstall and (re) install, but do NOT delete personal data when you uninstall Firefox which removes all Firefox profile folders and you lose your data.

  You can use this button to go to the Firefox profile folder currently in use:

  • Help > troubleshooting information > profile directory: see file (Linux: open the directory;) Mac: View in the Finder)
  • http://KB.mozillazine.org/Profile_folder_-_Firefox
  • http://KB.mozillazine.org/Profile_backup

• I installed Ubuntu and partitioned Windows XP, now can't access system restore or search mode

  A: I have installed Ubuntu and partitioned Windows XP Edition family ed.

  B: I can't access the system restore or the 'SEARCH' mode' and I'm sure several others not vital but seriously important functions. Whassup wid ' dat?
  All I get is a dog animation home halfassed starine.
  * original title - several months ago *.

  What virus protection software is installed?

  It is always sensible in this situation to achieve a malware check

  Start the computer in safe mode with network and download and install Malwarebytes (free version for individuals only), updated definitions and run in safe mode. Disable other security software while you do the analyses.
  http://www.precisesecurity.com/how-to/HT-smodewnet.htm
  http://www.Malwarebytes.org/products/malwarebytes_free

  Download and run SuperAntiSpyware (Free Edition)
  http://www.SUPERAntiSpyware.com/download.html

• VERY URGENT. Data in accessible after the system recovery which says - data will not be deleted.

  I did a system restore by pressing F11 on my laptop HP XP Home pre-loaded. The step has asked told me that by doing a restore via this procedure, my data will not be changed or lost. I did not a destructive restore.

  Now after recovering my laptop works very well, however I got two sets of data - much of the imp in My Documents data and personal data to another folder. When I went back to work on the laptop, I was able to access the data that I had the pvt. folder, however, any data that is very Important to me and who was there in My Documents has been moved to a new folder named HP and I can't access it. The capacity of the disk hard has not changed, which means that the amount of hard disk space that has been used before is the same, so it means, no data has been removed. I analyzed the defragmenting drive C drive and can see the report, which said, all data is located in the HP folder, but when I try to enter the folder, it says access is denied.

  During recovery, I haven't used any password, which could help to access this folder, I am still unable to view this file, I tried to use an administrator in safe mode too, still the same message.

  I called HP customer, but after talking with them for an hour, I couldn't find a solution. I called microsoft and they say that they support no more than XP? PLEASE HELP ME. I do not understand when I follow on screen instructions from microsoft themselves, why am I facing this problem? Is it a fault of customers to purchase an original product from microsoft, and then when he has a problem microsoft responds that they cannot help them?

  Since I followed all the instructions from microsoft, I'm in trouble, if at any time it would give me a warning that your data won't be accessible or will change, I would have not been made.

  PLEASE HELP ME, I NEED AN URGENT DATA. I HAVE A FEW PRESENTATIONS MAJOR IN THE COMING WEEK, AND I DON'T GET.

  Most probably, you have just to take ownership of these files.  The recovery process has probably created a new user, who does not recognize the system as having access to this folder.  To do this follow these steps:

  "How appropriate a file or a folder in Windows XP"
    <>http://support.Microsoft.com/kb/308421 >

  HTH,
  JW

• After running System Restore my computer asks for a password when connecting and I don't remember the password.

  I am running Vista Home Premium on a laptop Toshiba Satellite L305.  I ran the system restore due to a problem of "Internet Explorer cannot display the website" (by Microsoft troubleshooting guide for this problem) and selected restore point earlier.  Now the computer asks for a password that I don't remember.  I tried all the possible passwords I can think.   There is only a single user account on this computer.  The administrator account should be disabled, it is not an option when connecting safe mode.  I don't have a system repair disc set.   Is it possible to run the system back restore to select a more recent restore point which does not require a password?  Or y at - it another way to connect to the computer?

  http://Windows.Microsoft.com/en-us/Windows-Vista/undo-system-restore

  If you tried to use the system restore to solve a problem, but the problem remained or other problems were introduced, you can undo the restore operation. After you cancel the system restore, you can try using a different restore point.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://support.Microsoft.com/default.aspx/KB/189126

  "Microsoft's strategy concerning lost or forgotten passwords"

  Microsoft cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Vista Media recovery obtaining and/or using the Vista recovery on your computer Partition to factory settings .

  There is no Vista free download legal available.

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Mick Murphy - Microsoft partner

• My Vista profiles keep the reset by default, and every time I have to perform a system restore.

  I am running Windows Vista Home Premium SP 2.

  I have three user profiles set up, one for my daughter, one for my husband and one for me.

  A week or two there, my daughter connected on his profile to find its bottom screen and bookmarks and office icons had been reset.  I thought nothing of it, just helped get everything set back again.

  Two days ago, I logged on my profile and my husband connected to Siena, to see that all about its profile has been reset to the default value.  All her desktop icons disappeared, his favorites on Firefox were gone, his background has been reset... absolutely all the custom features have been reset.

  I ran system restore, and it resets me up to a point where Paint.net has been updated.  Everything is back to normal, so I stop updates on Paint.net and even blocked his access to the internet using my firewall to prevent it happening again.

  Yesterday I logged in my profile to find that the same thing had happened with mine.  So I ran the restore of the system again, and he suggested that I restore to a point where the updates of Windows has been installed.  I did, and everything went back to normal for my profile.

  Then this morning my husband connects to sound and finds the same problem.  So we did another restore of the system, return to the last update of Windows.  Everything returned to normal.

  I just ran Windows Update, and these are six updates, that it tries to install:

  -Update for Windows Vista (KB976662)-
  -Update for Windows Vista (KB979306)-
  -Update for Rights Management Services Client for Windows Vista (KB979099)-
  -Update for Windows Vista (KB976264)-
  -Update for Windows Vista (KB975929)-
  -Definition update for Windows Defender - KB915597 (definition 1.75.1050.0)-

  I thought that one of these updates may be causing the problem, so I just installed and rebooted my pc, but when I logged in all was ok.  This could be the cause?

  If you need more info let me know, thanks!

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  Also the malware may have a role:

  No one program cannot be used to detect and remove any malware. Added that often easy to
  detect malware is often accompanied by a much more difficult to detect and remove the payload. If its
  better to be too full now than to pay the price much later. Check with these extreme
  Overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
  UnHackMe execution)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right-click on it.
  RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can download
  It's here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
  Use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  If you are sure that the system is clean.

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.
  
  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
  program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Data store lost after SAN restart / modify LVM. EnableResignature

  Hi all

  We just had a blackout (planned) and once we have start the SAN and the ESX, one of the LUN seems to have disappeared. I tried to anyone she / it presents another ESX, it seemed that the server did not recognize that it was formatted in vmfs. He would see only as a new partition and asked to formatted it again. After several hours of research and testing, I was able to get my store of data by changing the value of LVM. EnableResignature to 1. Rescan HBAS and he was there like an old snag-00000002-DataStore name... From there a creation of computer virtual and added new disc, from the existing drive and pointed at my old vmdk files. I have no idea of the will what exactly is and if I can set it to 0 (or I'll lose all my vm once again) and why a data store had this problem?

  Any idea?

  That's right, don't let not the will option is enabled.
  This event does not occur very often.

  http://blog.laspina.ca/

• I bought a 500 GB external hard drive and did a full system backup. Then he told me that I need a floppy disk? After backup system restore was complete. What?

  I had a scare last week and thought that my computer crashed.  In the end, everything was fine, but I decided I had to do a full backup of the system.  Bought 500 GB external hard drive.  Full backup of the system ran through the performance Wizard mode & maint.  When finished, he gave me a saying of the warning, something like "insert a diskette to run the system restore" something like that.  Does this mean that if I have a major failure which is on the external hard drive is null and avenue?  Floppy?  What is everything?

  The disk is a boot disk that is used to access the backup files.

  The following items may be worth a visit:

  Windows XP - back up your files
  http://www.Microsoft.com/windowsxp/using/Setup/maintain/backupFiles.mspx

  How to backup easily your entire system in Windows XP
  http://free-backup.info/how-to-easily-backup-your-entire-system-in-Windows-XP.html

  Windows XP Backup utility
  http://vlaurie.com/Computers2/articles/xpbackup.htm

  For a different backup method that will include all your
  programs, personal files and settings, you can
  consider buying imaging software.

  2011 disk Imaging Software comparative review of products
  http://disk-imaging-software-review.TopTenReviews.com/

  Paragon offers a free version that can be worth a try:

  (FWIW... it's always a good idea to create a system)
  Restore point before installing software or updates)

  Free backup & Recovery (Advanced) 2011
  http://www.Paragon-Software.com/home/BR-free/features.html
  (the name of the file to download is: br_free_advanced.msi)

• reduce the size of icon, window and fonts after running system restore

  After running, all system restore my widows, fonts, and icons are way too big to fit on my screen. How can I reduce their normal size?

  Go to the website of the manufacturer of your computer/laptop > drivers and downloads Section > key in your model number > look for the latest Vista drivers > download/install them.

  Then:

  http://Windows.Microsoft.com/en-AU/Windows-Vista/change-screen-resolution

  Change the screen resolution

  Screen resolution refers to the clarity of the text and images on your screen. At higher resolutions, items appear sharper. They appear also smaller, so more items adapted to the screen. At lower resolutions, fewer items adapted to the screen, but they are larger and easier to see. At very low resolutions, however, images may have serrated edges.

  See you soon.

  Mick Murphy - Microsoft partner

• Install the software and registry keys for the windows installer I screwed up after a system restore, what can I do?

  After you install an update, which forced me to restart my laptop, I had to do a restore point, because it stops while windows is loading files of the update, which led me to a restoration of the system, which has messed up a large number of windows registry keys install leaving me unable to open the following software:

  • Skype
  • Avira (but not the antivirus) Launcher
  • Java

  I can not install or uninstall these programs, either because I need to an .msi file that does not match the latest version of these programs, the program does not appear in the uninstall Manager or just installer does not at all, so what can I do to correct these programs and be able to install their return

  The just Java installer does not appear when I double click on the .exe, no matter if it is the x 64 or 32 bits, and I can't uninstall it because it does not appear in the uninstall Manager.

  Avira Launcher Installer, ask me for a .msi to remove the last version, but I can't, if the installation fails, also the program does not appear in the uninstall Manager.

  The Skype installer just cannot be updated, and I uninstalled it with a 3rd party uninstaller, but now it's just throw a critical failure when starting to install

  My main question is, how can I solve these installers, should I format this laptop and do a clean install of windows?

  Hello

  Please contact Microsoft Community.

  After the description of the problem, I understand that you are not able to install programs after system restore.

  In this case first I'd say allowing you to run the cities in trouble it automatically repair the issues that block the installation program or delete because of corrupted registry keys.

  https://support.Microsoft.com/en-us/mats/program_install_and_uninstall?WA=wsignin1.0

  After that it fixes if you have any third party anti virus try to disable it from your computer and then try to install these programs.

  WARNING:

  Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Try these steps and ley, we know the results.

  I hope this helps.

  Kind regards

  Anusha