All of my files have disappeared from my Vista laptop

We have downloaded spotify and since the computer has been crashing until she finally all scratched. We tried it sort ourselves, but whenever we turn on the computer is missing something else know all what I have on my desk is Microsoft Outlook all my applications disappeared too and all of my documents and photos. I don't want to do a reset of the system, because I would like to see if I can get all my stuff. If you can help I would be so gratefull thanks x
* original title - I have a big problem! all my backup files, photos, music and the icons have dissapered from my laptop! Can someone help me because I really want to get my files back. Thank you amy *.

You must scan your system against viruses and malware.  Get www.microsoft.com/security_essentials and www.malwarebytes.org and do a full system scan with each.  Then, you may need to restore shortcuts and other thereafter.  It really depends on how messed up it.  It might be useful to take a reputable shop and have them back up the disk and fix problems.

Steve

Tags: Windows

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