Alleged telephone call made by "Microsoft Windows"

Similar Questions

• trying to help have been contacted by a person claiming to be microsoft Windows can not get a phone thank you

  here go to a received a phone call from soneone called Angel of microsoft windows. She said she had to check on vista to ensure that it was still under warranty it is after checking my computer it they were obsolete and I must spend a minimum of $175.00 for one year warranty for support. I fell for it and paid. I received an acknowledgement of some called elizabeth a gomes. I've had or what sincerely G K.

  >>>. She said she had to check on vista to make sure that it is still under its warranty after checking my computer it, they were up to date and I have to spend a minimum of $175.00 for one year warranty for support.

  Not only you fell for it, as you say, you committed the most disastrous Act... you gave his remote access control you computer while she pretended to "search on your computer. Yes?

  Who knows what she had done to your computer. A sure thing, it can access your computer at any time, if she wants to.

  Do it now and quickly...

  1 re - install your computer with the new user name and password.

  2. IF your computer contains essential personal information such as bank account and credit card numbers and PIN codes, go talk to your official back. Cancel the existing account. Open an account with the new PIN.

  Do the same with your credit card company.

  It is serious and I am not exaggerating.

• are calls telephone proposedly to Microsoft windows genuine

  I got several calls in recent months saying they are Microsoft Windows. Asking me to perform tasks on my computer to avoid collisions are authentic

  Hello pep1954,

  Unless you have a prepaid with Microsoft support contract then no Microsoft will contact you about problems with your PC.

  These are just scams to get the user to allow the rogue to infiltrate the computer and steal personal data such as passwords and bank account details. Never, ever give them access to your PC and never give them some personally identifiable information. The next time they phone tell them you don't have a computer, they will soon put the phone down on you.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• I just got a call from someone who said that they call microsoft Windows

  I just got a call from someone who said that they call microsoft Windows that they have received the error messages from my computer stating that my computer is slow because of problems of malware & spyware. I explained I mcaffe Security Center and she said this would not be effective against the problems that I made my excuses and hung up, it's a real phone call or I'm just ignore it?

  my laptop has been running a little slow on the internet, but I assumed it was because of the age of the computer?
  any help thank you gratefully received chris

  Fake phone calls to technical support

  You did the right thing.

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• call tech from Microsoft to try to sell me malware, ccleaner, spyware superaniti after the installation of the new operating system windows 7

  Dell technicians had me buy a new disk, Windows 7 OS, which I installed it yesterday.  A few minutes before, a phone call came in saying they were calling from Microsoft and I wanted to scan for free because I bought a product at Microsoft.  They had me download software teamviewer.com, ccleaner, malware, spyware superantii.  They ran scans and said I was infected and I should buy these software packages for $79.  Is this a real service of Microsoft?  I still have these software on my computer, I have to delete them?  What other threats may be present, if it is not a true service of Microsoft?

  Hello

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Scams by e-mail or web: how to protect yourself - understands what to do if you
  think you've been scammed.
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  How to recognize phishing e-mails, phone calls or links
  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

  Its a total scam. Uninstall their software, then perform a restore of the system back to before you
  to install it. Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and
  others. (Do not do this on the infected computer and it would be better to do it on the)
  phone or in person.)

  You can even restore your system to factory fresh to make sure their software is
  do not breach your security. (Ways to re - install Windows Clean - remove all about)
  the player therefore save all data before hand.)

  ====================================================================
  ====================================================================

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx
  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  Phone scams
  http://www.consumer.ftc.gov/articles/0076-phone-scams

  Limit unwanted calls & Emails
  http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

  National do not call registry for
  https://www.DoNotCall.gov/

  ===========================================================
  ===========================================================

  
  Follow these steps carefully:

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER THAT you are sure that the machine is clean of any malware.

  How to do a repair installation to repair Windows 7
  http://www.SevenForums.com/tutorials/3413-repair-install.html

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Are you aware of fraudulent callers purporting to represent Microsoft? I received a phone call from a man claiming that he was calling on my MS Windows System.

  I received two telephone calls from a seller who claims to represent Microsoft saying that my computer was "unwanted download."  He has given two different names for him society, something like 'Windows provider Services' the first time and was the call from a blocked number.  He directed me to some information in my System Manager (right click on computer, then Event Viewer) who recorded downloads of updates to MSWindows (lucky I knew what I wanted to).  I wanted Microsoft to know that there were people claiming to be outside suppliers working for MS calling and giving misleading information.  I do not see who to contact about this, so I'm posting this information here, hoping someone will pass this along to the appropriate Microsoft part.

  I had my Windows operating system from a seller so I knew from the start (before even that I was their number has been blocked) that I was dealing with a fraud, but the guy was very persistent and had an accent of the Indian subcontinent, so if I didn't it would have been pretty convincing.
  In any case, I hope that this help catch the guy.

  This is a very common scam, many people have reported what happens to them recently on here, your chance that you could avoid to do this,

  http://www.Microsoft.com/security/online-privacy/msName.aspx

• Y at - it Department within Microsoft called Microsoft windows that can receive messages from a customers computer error

  About 1 every month that I get a phone call from someone with a thick Indian accent who claims in the first place, it works for windows, when I ask whose windows he says its Microsoft Windows.  It will then just telling me that my Windows program sends his Department mistakes and he wants to fix them... Several times I asked to speak to a Manager and he is responsible, he said, I asked him to send me something by mail and he never does, he says he wants to help me fix the errors now (My Microsoft windows is not telling me of all the errors), the first time that I received the phone call He wanted to access my computer remotely.   I tried to call him after the call it has been rough for me, by dialing * 69 and the recording of the telephone company says it's a 'blocked' number, I asked for a number to call and he tells me that he wants to solve this problem now and won't remember.  I asked where to call from and what state and he wants to argue about the fixing of these so-called errors which receives the "Ministry of Windows.  This happens for about a year about once each month to a month and a half.  I'm tired of his phone calls.  Can someone advise me how to tell if it is a real Microsoft employee/Division # 1.  can #2 someone please pass on to Microsoft management because if he tries to gain illegal access to my computer (hard to believe that he would call for more than a year if it was), it is probably fool other Customers of Microsoft (if it is not a real employee)... I have it has even said once the number is followed by the telephone company which will check for fraud, said, bring them... I asked for him not to call me more and he wants to argue about the correction of the errors until I hang up, then another month goes and I received another call... IS THERE SUCH A SERVICE IN INDIA? .... Please until I get to my end, can someone advise me what legal action can I take because I'm tired of receiving these phone calls from a person who just wants to argue.

  It's a scam.   Hang up the phone when you receive calls.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  http://www.mypchealth.co.UK/GuideScam.php

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

• Phone calls that would have been from Microsoft Windows

  I got a phone call from someone claiming to be Sarah Murray of Microsoft Windows Support. She said that she called because my PC was to make a large number of critical errors, which it might well be. She said she called 16 Hanover Street London and gave his (company), telephone number as 020 8199 1822. She says that it is a provider of Technical Support services.

  Anyone think this is likely to be a real call? Or, if this is not what I would do to this topic. Needless to say that when I composed 1471 "details of the appellant are not available."

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• alleged phone call from support technique microsoft, saying: I have pc problems

  original title: support phone call microsoft technical

  I just got a phone call from someone saying that they come from the MS support and want to talk to me about the amount of problems that are reported by the 3rd party software on my computer, it would be just

  Hello

  It's a SCAM

  they want or money on your part for programs without value or make an identity theft on you to get even more money and get your internet banking passwords and credit card information, you get allows you to download the software to 'fix' or 'test' for your computer

  Read these tips from Microsoft:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  Microsoft has none of the unsolicited telephone calls to help you fix your computer

  In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

  Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

  Treat all unsolicited sceptically telephone calls. Don't provide personal information.

  If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

  If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

• Microsoft Windows Tech Support - fake phone call or not?

  I got a phone call from someone who wanted typing me eventvwr and watch errors and warning signs - I did.  I noticed that they were that all dated the previous day or just before the phone call.  I was asked to have malicious bugs deleted by this PROVIDER of SUPPORT of MICROSOFT WINDOWS TECHINICAL for £79.  The person says his name is Michael and his phone was quoted as 02034117907.

  My virus package pick up any info - however, errorfix now has up to 3,000 privacy, whenever I use it's about 4 times a day.

  Help please - does anyone know if the call was authentic or not and any ideas on the reasons of privacy now is off the scale!

  Thank you

  FAKE!

  CF. http://social.answers.microsoft.com/Forums/en-US/msescan/thread/28388b37-9a69-419d-9e45-6ab45f611693

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Phone call from Microsoft windows scam

  Hello

  I received a phone call saying he was Microsoft Windows and there are system reported that my computer was full of viruses and malware, and they said that my computer was sending viruses in e-mails that they lock my email account in order to protect others. They knew my name and said they could make me a lot if I could prove that I was learned as they need my bank details to level from 4 years of life support that will continue with new computers to replace old. I stupidly gave details as he said that if I did it would install antivirous in the computer as a dinner he says my current software wasn't good.

  Then he forced me to enable remote assistance and took me to the purchase for Business Package of distance page help for New World Services Inc. and forced me to enter my data I did. After completing the session, I received an email of New World Services Inc., saying that I had bought the business package and looking upward found only for four years. I then went to my Bank and the cashier told me it was a scam and I got mannaged to cancel the card before it empied my account although New World Services Inc. did take £252.00 my account and told them about the scam and that I don't want there services and do not call me.

  I always get calls saying they are Microsoft Windows or they are malicious and calling about my computer with virus software and when I don't, thank you and hung up there have been moments when someone else says the exact same words as little as an hour later, well that people call regularly as now I know most of them as soon as they speak.

  They installed ammyy to allow access through my firewall to send windows logs them so with selected McAfee frirwall and ammyy blocked as they had shown me the observer of events the adminastrative events and said cuircles reds are virouses and yellow triangles are malware. When I said that the red circle is when I did a forced when troubleshooting stop where I pressed the button for a few seconds.

  Then I got a phone call saying could I turn on my computer as the info from my computer that has virouses and malware had said. If blocking ammyy had worked as before they were able to tell red any yellow order of events. So I then removed my computer ammyy and that they would not receive the ball more.

  When after I dial to get phone calls not the last call, I get when they called and get that they do not have the number of appellants and it has afflicted me that sometimes there was as little as an hour between calls, it seems I'd barr the number of fraudsters and barr New World Services Inc. If they continue to call and if need be I have to change my phone number.

  1. contact your credit card company, if you had given the scammer, your credit card number.

  -Cancel the card and ask for a replacement with different identification number.
  -If you have paid the scammer with your credit card. The card has been compromised.

  2. contact your bank.
  -Change the account.
  -Change the PIN code.

  3. If you saw the crook of remote access to your computer, it is compromised.
  -Reinstall Vista
  -Use another user name and password.

  4. talk to your local law enforcement... If you want to go that far.
  -Ask to speak to people in the Department of wire fraud. See if something can be done about it.

  5. change the phone number.
  -Scammers will call you. They will not stop.

• About Microsoft Windows unsolicited calls

  I receive MANY phone calls unsolicited from a few different numbers which indicate that they are calling about an error message that is related to Microsoft Windows on my computer.  I tried several times to inform the appellants that I don't want to talk to them, but they continue to remember over and over again.  They clearly want a foreign country and I don't know what is the concert.  Who are these people and how can I get rid of them?

  SG

  They are crooks, and once they have your phone number the only effective way to get rid of them is to change your phone number.  You can probably contact your phone provider, and they MAY be able to help.

• call from Microsoft Windows

  someone called me, collection of shells from Microsoft Windows and my computer is at risk. then tell me to go to the site if I can get the ID # so they can go to my computer and show me the problems. At first, I said no, but... anyway. My question is, they can get anything from my computer with out know me? I was looking for when he has been opening, where it says message Erro, to show me what he's talking about and don't see anything download, or by analyzing the files.

  ... then tell me to go on site if I can get the ID # so they can go to my computer and show me the problems.
  ...  I was looking for when he has been opening, where it says message Erro, to show me what he's talking about and don't see anything download, or by analyzing the files.

  It sounds like you were forced to install TeamViewer or some similar remote desktop software. These are legitimate programs that will not be picked up by the antivirus or anti-malware analysis. The problem is that scammers use versions of free-to-use home to accomplish their nefarious means.

  Uninstall and never leave anonymous 'expert' have access to your computer from the Internet.

  On another note, if you have problems with your computer, please do not hesitate to post a description of the situation and the error messages you received in those forums. We would be happy to help you. (information staff unnecessary or requested !)

• Microsoft Windows has stopped working a problem due to the closing of the program

  original title: MICROSOFT WINDOWS has STOPPED WORKING A PROBLEM CAUSE THE PROGRAM to CLOSE__

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • MICROSOFT WINDOWS HAS STOPPED WORKING
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hi Aries19,

  Are a. When you this error?

  B. recent changes made on the computer?

  C. when exactly do you get this error?

  D. don't restart your computer / closed applications after this error?

  Let us try these methods.

  Method 1:  [Scan sfc] System File Checker

  To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

  To run the System File Checker tool, follow these steps:

  1. click Startand type cmd in the box start the search.

  2. right click on cmd in the list programs and then click run as administrator. If you are prompted for an administrator password or a confirmation, type your password or click on continue

  3. at the command calls, the following line and press ENTER: sfc/scannow

  When the analysis is complete, test to see if the problem you are experiencing is resolved.

  Visit the following link for more information:

  http://support.Microsoft.com/kb/936212

  Method 2: Virus Scan

  You try to run a Microsoft online virus scanner and check if it detects something.

  http://www.Microsoft.com/Security_Essentials/

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/ba80504b-61f1-4D71-960f-b561798b7b42

  Method 3: Clean boot

  Clean boot uses a minimal set of drivers and startup programs and helps eliminate software conflicts.

  (a) click Start, type msconfig in the start search box and press enter.

  (b) under the Services tab, check hide All Microsoft Services.

  (c) under the Startup tab, click on disable all, then click Ok.

  (d) If you are prompted to restart the computer, click Restart now.

  When the computer is in a clean boot, applications and third-party services are disabled. Once the computer is restarted, check if the problem occurs right now.

  Check out this link that talks about how perform a clean boot
  Note: Follow all of the steps in the link to know what software are contradictory.
  http://support.Microsoft.com/kb/929135

  Don't forget to reset the computer in a Normal startup once find you what software is conflicting.

  Hope this has been helpful.

  Kind regards
  Bindu S - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think

• really weird call supposedly from microsoft

  Received a call from "Microsoft" on Thanksgiving Day, indicating that someone has hacked my IP address. The appellant wanted me to use the key to victory = r and open the run window and type "inf and my e-mail address. the appellant (sounded like the regular Microsoft staff) could not understand. I hung thinking it was a scam. Any suggestion/information/comments?

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">