Already paid for March (edition student and teacher - paid March 26, 2015), still getting the messages I have to pay for March. Next billing date is March 25, 2015 which makes no sense.

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• I just bought Adobe Acrobat Pro Student and Teacher Edition CD and tried to install it but I get a message that my sofwear is not updated, I have OSX 10.7.5 and need 10.9 or higher. Ive tried to update the software, but I get a message tht its upto date

  I just purchased Adobe Acrobat Pro Student and Teacher Edition CD and tried to install it but I get a message that my sweet! wear is not up to date, I have OSX 10.7.5 and need 10.9 or higher. I tried to update the software, but I get a message that it is up-to-date.

  Have you tried to upgrade the operating system? If so, then is there an error message you get when installing? Please share.

  You can check: https://helpx.adobe.com/acrobat/system-requirements.html

  Error message: it is so far: Adobe Creative Cloud desktop application uninstalled Adobe apps as up-to-date lists

  Concerning

  Stéphane

• I just bought creative editing student and teacher of clouds and the payment got through, but I can only download a free trial period?

  I just bought creative editing student and teacher of clouds and the payment got through, but I can only download a free trial period?

  Hello

  Please see buy your student and teacher edition purchase, convert a redemption to a serial code, etc..

  Hope that helps!

  Kind regards

  Sheena

• Can I install/download an edition student and teacher of a Creative Suite on more than one Mac?

  Can I install/download an edition student and teacher of a Creative Suite on more than one Mac?

  You can install it on two computers.  You can find more details in the http://www.adobe.com/products/eulas/#desktopend user license agreement.

• I paid for CC (photography) and yet I still get the message that I'm in the 'trial period' when I open Photoshop. How can I fix it?

  I paid for CC (photography) and yet I still get the message that I'm in the 'trial period' when I open Photoshop. Please tell us what should I do to solve this problem.

  Hi Raoul,.

  In addition to the steps above, you also follow instructions on the link below.

  Applications creative Cloud back in test mode after an update until 2015 for CC

  In case you are working on a windows machine and after following the instructions above, you still encounter the same problem, can you please review the instructions below.

  1. Restart the computer in safe mode with network.
     • Immediately after the computer is turned on or restarts (usually after your computer beep), press F8 at 1-second intervals.
     • After that your computer displays hardware information and performs a memory test, the Advanced Boot Options menu appears.
     • Use the arrow keys to select Safe Mode or Safe Mode with network and press ENTER.
  2. Please sign out and sign back for the creative Cloud Desktop Application and verify that the subscription is not trial showing.
     • Connect and disconnect activate Cloud Creative applications
  3. Restart the computer and check the creative Cloud Desktop Application.

  Hope this will solve your problem.

  Kind regards

  Hervé Khare

• I am trying to download the InDesign CS5.5 update and continue to be "Update failed" "please contact your administrator if you want to apply updates on your computer. I did this and now have administrator rights, but I still get the message. Ho

  I am trying to download the InDesign CS5.5 update and continue to be "Update failed" "please contact your administrator if you want to apply updates on your computer. I did this and now have administrator rights, but I still get the message. How to do the update?

  Direct updates
  -----------------

  https://www.Adobe.com/downloads/updates/

• Need to re - install Creative Suite 6 design & Web Premium edition student and teacher

  I have a friends computer that has Windows 7 on it and its action upward. I need to install Windows 10 on that soon.

  I want to do a clean install. The computer has been upgraded several times over the years and there is probably very little material in the system that was there in the initial installation.

  The computer's Creative Suite 6 Design & Web Premium student and teacher edition is installed.

  What is the best way to do it?

  She doesn't remember his Adobe ID and does not have the e-mail address she had years when it was originally installed.

  But I don't have its product code and serial number which was sent to him.

  It will be a problem for install and activate if do not have its original Adobe ID.

  Hello

  If you have the serial number, you can download the new product and activate it.

  Reference: download Creative Suite 6 applications

  Kind regards

  Sheena

• I can't activate my edition student and teacher; It downloads only trial 30 days.

  Hi, I have a student and teacher edition code, but when I install cc I get only 30 days trial version on my mac.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I installed FireFox 21.0 4 times and I still get the message that I need to update. How to stop this nonsense?

  I installed FireFox 21.0 four times, and I always get the message that I need to update.
  How to stop this nonsense?
  Mike

  Hello mike, please refer to the article according to How to set preferences that will not save (especially the part about the user.js file), that could also apply to your question...

• I'm hosting Vista update and when I end my session I get the message to install the updates and stop, over and over again

  I agree and the computer goes through a sequence of installation and stops.

  I restart the computer and use it normally.

  I will leave my session and I get the message again.

  This is repeated whenever I restart

  Hello

  1. don't you get the same updates several times, or is it a different updates?

  2. do you get an error message? If Yes, what is the full and exact error message?

  I suggest you to see link and check if it helps:

  Troubleshooting Windows Update or Microsoft Update when you are repeatedly offered an update

  http://support.Microsoft.com/kb/910339

  Let us know if it helps.

• How do I cancel my edition student and teacher (one year)? The cat is not available on mine

  I am trying to cancel my plan of a year (monthly payment). I always have to pay the remaining months? How can ensure me that the plan does not get renewed once completed year of the NCB?

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• I downloaded the new version of firefox twice still keep still getting the message that my version is obsolete and unprotected

  I have followed the instructions to download twice, said that my download is complete, but still seem to have the old version with the message to download the new version, so I'm going in circles

  Your user agent string (identifies the version of the browser) reports that you have Firefox 3.5.19 and not 4.0.1

  A quick look to confirm which version you have, if the bookmarks menu has an object called "organize bookmarks" you use Firefox 3.5.19, if it has one element called "show all bookmarks" you Firefox 4

  If you have Firefox 4, you must reset your user agent string so that it correctly identifies the version of Firefox.

  1. Type of topic: config in the address bar and press on enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. Locate the general.useragent.overridepreference, right-click on it and select Reset, this function will set the default user agent string in Firefox 4

  There are other user agent string settings that may have changed, but these are no longer used in Firefox 4. You can reset them if you want, for details, see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

  If you have Firefox 3.5.19, you can use the integrated update system. In using the menu, select "Check for Updates" and it should offer to install Firefox 4.0.1

• Help! Outlook Express will not download and wiped out my Inbox. I get the message (SSL) Protocol: Pop3.Port110.Secure: No.Error number: OX800CO:33

  My saved Inbox messages disappeared and it is said that it is downloading new messages, but then stops and gives me the abov error message: Protocol: Pop3.Port 110.Secure (SSL): No.ErrorNumber:0x800co:33

  Can someone please help?

  Are you sure that this error message is not 0x800co133?

  Your Inbox is damaged due to become bloated and/or lack of compaction.

  1: view | Current view. Show all Messages is verified?

  2: If Yes to the #1, see if you have an Inbox.bak file in the Recycle Bin of Windows and if so, what is the date of creation?

  3: If Yes to 1 and 2, after the return before doing anything else.

  4: If so #1 and not #2, you will need a tool to recover lost messages if you wish.

  Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.

  In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.

  With OE closed, find the box of Inbox.dbx and rename it to Inboxold.dbx.  A new Inbox will be created automatically when you open OE.

  Then you will need a tool to run the Inboxold.dbx file.

  DBXtract (Will not retrieve all messages after compaction)
  http://www.oehelp.com/dbxtract/default.aspx

  DBXpress {faster for large files and can retrieve messages after compaction in extract from disk mode}
  http://www.oehelp.com/DBXpress/default.aspx

  General precautions for Outlook Express:

  Do not archive mail in the receipt or sent items box. Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.

  Information on the maximum size of the .dbx files that are used by Outlook Express:
  http://support.Microsoft.com/?kbid=903095

  After you're done, followed by compacting your folders manually while working * off * and do it often.

  Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline (or double-click on work online in the status bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.

  Disable analysis in your e-mail anti-virus program. It is a redundant layer of protection that devours the processors and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
  http://www.oehelp.com/OETips.aspx#3

  And backup often.

  Outlook Express Quick Backup (OEQB):
  http://www.oehelp.com/OEBackup/default.aspx

• I downloaded and installed the latest version of Flash Player but I still get the message "blocked" (36.0 Beta)

  In addition to messages on Flash Player that can be dangerous, when I click on the message I get redirected to the page about Java. I have the add-on Java last installed and active as well. I have not checked to see if this affects the content, but I'll test extensively in the next 24 hours of sports events continuous. I made no changes to options of Firefox (other than the Add-ons) and I tried all the suggestions available on your forum - download/install modules do not produce any error messages.

  It is not urgent, not important, so if this is the only report, low priority.

  Hello drdigital99, adobe had release several updates over the past days that security flaws still more in the found flash plugin. You can download the latest version (which is 16.0.0.305 at the moment) of https://www.adobe.com/products/flashplayer/distribution3.html

• I have 8.0.1 upgrade and still get the message not on the current version.

  None Show also in downloads. Is there a 8.0.1(1) version?

  If you use http://www.google.com/firefox then it is an old default home page is no longer used, and Google has not updated. Ignore the message or use a different homepage.