I paid for CC (photography) and yet I still get the message that I'm in the 'trial period' when I open Photoshop. How can I fix it?
I paid for CC (photography) and yet I still get the message that I'm in the 'trial period' when I open Photoshop. Please tell us what should I do to solve this problem.
Hi Raoul,.
In addition to the steps above, you also follow instructions on the link below.
Applications creative Cloud back in test mode after an update until 2015 for CC |
In case you are working on a windows machine and after following the instructions above, you still encounter the same problem, can you please review the instructions below.
- Restart the computer in safe mode with network.
- Immediately after the computer is turned on or restarts (usually after your computer beep), press F8 at 1-second intervals.
- After that your computer displays hardware information and performs a memory test, the Advanced Boot Options menu appears.
- Use the arrow keys to select Safe Mode or Safe Mode with network and press ENTER.
- Please sign out and sign back for the creative Cloud Desktop Application and verify that the subscription is not trial showing.
- Restart the computer and check the creative Cloud Desktop Application.
Hope this will solve your problem.
Kind regards
Hervé Khare
Tags: Adobe
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Here are the diagnostic report:
Diagnostic report (1.9.0027.0)
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - 7TK7X - CDPPC-7YHYV
The Windows Product Key hash: n8Vo57Hev5XM5pGp/e7rfYVx5sQ =
Windows product ID: 00359-OEM-9805391-45580
Windows product ID type: 8
Windows license type: COA SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2EBA2488-7B3E-46A9-9D19-B92E3C47E8F8} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120503 - 2030
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Basic Edition 2003 - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office details:{2EBA2488-7B3E-46A9-9D19-B92E3C47E8F8} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-7YHYV 00359-OEM-9805391-45580 8 S-1-5-21-1800837603-2485805944-2960746992 Dell Inc.. Studio XPS 8100 Dell Inc.. A05 20100708000000.000000 + 0004A693407018400FC 0409 0409 Time(GMT-05:00) Standard is 0 3 DELL FX09 100 100 Microsoft Office Basic edition 2003 11 4dtxPQcSBdfvAVAMubAVy3TZOgQ = 73102-OEM-5695703-73676 5 9EDDBCB8239FF7A Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-053-945580-02-1033-7601.0000-2562012
Installation ID: 020314789613610665841200172506767716013075146504391195
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 7YHYV
License status: licensed
Remaining Windows rearm count: 4
Trust time: 20/09/2012-09:47:28Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event time stamp: n/a
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current HWID of Hash: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln0eHvbaEqbcJVCZYj0Qeqw6XF0 =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL-FX09
FACP DELL-FX09
HPET DELL OEMHPET
MCFG DELL OEMMCFG
FX09 DELL SLIC
OSFR DELL-FX09
LASRYVITRAGE DELL-FX09
ASF! LEGEND I865PASF
SSDT DpgPmm CpuPmHere are the results of the sfc/scannow:
Microsoft Windows [Uersion 6.1 7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\System32>sfc/scannow
Start scanning system. This process will take time.
Start of the phase of verification of the scanning system.
Full check of 100%.
Windows resource protection found corrupt files but was unable to repair some of th
EM.
Details are provided in convertible bonds. Journal windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.logI can send the cbs.log log if necessary.
Thank you
SoC
The common cause for these mismatches is a defective Intel Rapid Storage Tech driver
Download and install the latest version of...
http://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&ProdId=2101&DwnldID=21730
Then run another MGADiag report and view the results.
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I have two HP printers and all often, I get a message that there is no printer
Original title: from time to time, I get a message that there is no installed printer. I have two printers. I have to turn off everthing and restart the computer. Printers appear in the control panel
Printers are both HP
C7280
F4180
Hi June, Col.
1. When did you start to question?
2. you remember to make changes to the computer recently?
Method 1:
Try the Fixit printer mentioned in the link below and check out them.
Solve printer problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems
Also try to uninstall the printer and try to install one at a time and check.
You can uninstall all the printer drivers, programs and features as well as Device Manager.
Method 2:
Step 1:
Uninstall the drivers from programs and features.
a. Click Start.
b. type appwiz.cpl in search, and then press ENTER.
c. find the printer driver packages, right click and uninstall both packages.
Step 2:
Then uninstall the printer since also Device Manager drivers.
a. click on start
b. type devmgmt.msc in search
NOTE: Click on view the hidden devices on the view menu in device managers before you can see devices that are not connected to the computer.
c. you find devices to printers, right-click on it and select the option uninstall
After the uninstall, try to install one printer and check if it works. If it works, then try it with the other and check.
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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