Already registered on the portal OnPlus - cannot add a device already enabled/customer

Hello

I am registered on OnPlus.

Then my colleague registered and activated a device.

I could not activate the device - even if my PC is on the same subnet and can connect to it very well (with the password provided by my colleague).

When he sends me an invitation for the device - it takes me to the registration page.

If I get my information from record (again) - I get (not surprisingly)...

"We had a problem with your submission. Please correct the following errors. This user ID is already registered. »

Still-, there is no choice because "I am already registered.

When I connect OnPlus and try to "Add Customer" - I put in the details, then it goes to the activation screen with

"CustomerX / status".

To activate this client:

Install the Agent network OnPlus on the premises of the customer and connect it to the LAN client.

Turn the Network Agent OnPlus the switch zipper on the back panel of the Network Agent OnPlus.

If your computer is connected to the same network as the network OnPlus Agent, click on the button activate now below.

Otherwise, follow the instructions for activation in the guide getting started for the Cisco OnPlus Network Agent.

Activation for this customer information are:

Activation ID:... »

If I click on activate it says

"Unable to determine a local IP address for all Agent OnPlus of network into your current network.

Check that the Network Agent OnPlus is connected to the same local network as this browser. OnPlus Network Agent must be on the same public WAN IP address (203.25.x.x) in your web browser block current.

Not enabled OnPlus network Agents will attempt to disseminate their IP up to 30 minutes and if successful will appear here for 4 hours. Try to stop power OnPlus Network Agent if it has been online for more than 30 minutes.

Verify that the DHCP service is running on the local network so that network OnPlus Agent is able to acquire an IP via DHCP. You will be able to change Agent of the OnPlus network to use a static IP address if you choose to (recommended), but the DHCP service is required to access the Network Agent OnPlus start.

Ensure that DHCP clients can route to the Internet.

If the Network Agent OnPlus hosting site has multiple WAN paths to the Internet, try refreshing this page. Your browser must Access this page from the IP WAN as the Agent of OnPlus network address. »

We even tried power cycling it, and I'm definitely on the same subnet.

There was no possibility of entering an IP address no matter where manually - process regarding the "Impossible to determine an IP address local for all Agent OnPlus network on your current network."

I ping the device and even connect to its graphical interface. It simply does not appear as any way to add this unit to my own account on the portal OnPlus.

That please?

Hello Brett.

The On100 device can be associated with a single customer and a customer cannot exist in more than one Agent account. From your description, I understand that your colleague registered as a OnPlus Agent, created an account customer, and then active the On100 device under this new client.

However, it is possible for you to have access to the customer site by becoming a sub-agent under account OnPlus Agent of your colleague.  And according to the description above, it seems that your colleague has already sent you an invitation to become a subagent.  The problem now is that you have previously registered your EAC as OnPlus Agent id.  It is not possible for a single CCE id or an Agent and a secondary agent in the OnPlus portal.

To allow your registration as sub-agent, we remove your EAC to your portal id.  It is a manual step that I am happy to help you.  Simply unicast your Agent account information to [email protected] / * / .  Once I take off your CEC id you will be OK to complete the registration of subagent.

Here's some more information about the creation of the sub-agents in the portal OnPlus.  A previous post jamwyatt courtesy of response:

In the account that contains the Agent network ON100, you can add other agents, on invitation. On the overview page, there is a menu agent at the top that will allow you to invite the officers. Once you invite an agent, and they sign up, they will be able to see the same view you see. The design intent is that you set up a master account for your business, then you invite other employees and contractors to adhere as agents of this account. Each guest will need a Cisco ID and once that they sign up, they will have to be approved by the owner of the main account (same menu agent, selection "of Agents in waiting"). Using this approach, the owner of the company retains the main account and allows you to manage completely all agents.

Kind regards

-r.

Tags: Cisco Support

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