Alternate line prompts?

Today, our v3.5 IPCCx Enhanced application plays a recorded message, based on the number of times that the appellant held in the loop of the queue. So if this is the first time in the loop, she plays Message1, Message2 twice, etc.

I want to do is to randomize messages to hear calls in queue. What I would do, is get a mod of number, randomly down to the number of messages I have available and listen to the message based on this number.

Reflections on how to achieve this? Thank you.

You can use "Create generated invite him." > to the 'Type' select 'Request randomly' > then just add guests to this > select the variable prompt to write this to (output command prompt) > and then whenever you play a prompt to the appellant in the queue reaches step create generated calls, then the variable prompts to play. Whenever he's playing random different guests. Just search for 'random' in the PDF below. The link below is for 4.x, but this step works the same in 3.x:

http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_4_0/English/administ/crs401sr.PDF

Please evaluate the useful messages.

Andy dignan - berbee

Tags: Cisco Support

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