' An unexpected error are the processing of your request. "at the launch of Muse.

Reinstalled AIR and Muse 7 on Windows and try to connect on Adobe ID. Œuvres of ID, I'm logged in here.

Question since Friday. Several questions in this forum, but no answers.

error.JPG

Post edited by: Corey@Adobe Title edited to accurately describe the problem/error

There are several different causes of connection failures. In order of frequency:

(1) opm.db file is damaged and needs to be deleted. We are working to isolate the cause of this.

The opm.db file is located in the OOBE folder:

on Mac: / Library/Application Support/Adobe

Windows XP: Settings\Application Adobe application

on Windows 7: \AppData\Local\Adobe

Delete this file will often focus on the error.

(2) inability to access the internet. It is most often because of the exceptionally strict firewall settings or anti-malware software. Muse should be able to achieve:

https://na1mbls.licenses.Adobe.com

https://IMS-NA1.adobelogin.com

https://adobeid-NA1.Services.Adobe.com

https://na1r.Services.Adobe.com

You can go on these links in your browser to check that they are accessible from your machine. If they charge an Adobe Web page, then the connection works as expected.

(3) the incompatibility with some connections to broad band USB Muse. If your connection to the internet through a USB card high speed, you many need to connect in other ways to start your trial/subscription. We are working to fix this incompatibility.

(4) have issues that require patches on the server side. To my knowledge STMikeyMike is the only one so far who demanded a fix on the server side.

Tags: Adobe Muse

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    Extrude 17.0.1 - from the 'MultiPlugin series' file
    Routine 17.0.1 FastCore (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "FastCore.
    Fiber 17.0.1 - from the 'MultiPlugin series' file
    Film Grain 17.0.1 - from the file 'filters Gallery.
    Filter the 17.0.1 - from the file «Filters Gallery» gallery
    Flash 3D 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    Fresco 17.0.1 - from the file 'filters Gallery.
    Glass 17.0.1 - from the file 'filters Gallery.
    Scarlet contours 17.0.1 - from the file 'filters Gallery.
    Google Earth 4 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    Grain 17.0.1 - from the file 'filters Gallery.
    Graphic pen 17.0.1 - from the file 'filters Gallery.
    Halftone Pattern 17.0.1 - from the file 'filters Gallery.
    HDRMergeUI 17.0.1 - from the file 'HDRMergeUI '.
    HSB/HSL 17.0.1 - from the file "series MultiPlugin"
    IFF Format 17.0.1 - from the file "series MultiPlugin"
    IGES 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    Ink outlines 17.0.1 - from the file 'filters Gallery.
    JPEG 2000 17.0.1 - from the file "JPEG2000.
    Flattening coefficient 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Lens Blur 17.0.1 - from the file "blur of the lens.
    17.0.1 Correction lens - from the file "Correction of the lens.
    Lens Flare 17.0.1 - from the file "series MultiPlugin"
    Fluidity 17.0.1 - from the file "fluidity".
    Matlab 17.0.1 operation (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "ChannelPort.
    maximum 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Mean 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Measure Core 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file 'MeasurementCore.8me '.
    Median 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Mezzotint 17.0.1 - from the file "series MultiPlugin"
    Minimum 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    MMXCore routine 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "MMXCore.
    Mosaic tiles 17.0.1 - from the file 'filters Gallery.
    Multiprocessor support 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "multiprocessor Support.
    Neon 17.0.1 - from the file 'filters Gallery.
    Note article 17.0.1 - from the file 'filters Gallery.
    Color NTSC 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "color NTSC.
    Ocean Ripple 17.0.1 - from the file 'filters Gallery.
    OpenEXR 17.0.1 - from the file "series MultiPlugin"
    Paint the Daubs 17.0.1 - from the file 'filters Gallery.
    17.0.1 palette knife - from the file 'filters Gallery.
    Patchwork 17.0.1 - from the file 'filters Gallery.
    Paths to Illustrator 17.0.1 - from the 'MultiPlugin series' file
    PCX 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file 'PCX.
    Photocopy 17.0.1 - from the file 'filters Gallery.
    3D Photoshop 17.0.1 engine (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file 'Photoshop3DEngine '.
    Photoshop Touch 14.0 - from the file 'PSDX '.
    Photo filter package 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "ChannelPort.
    Pinch 17.0.1 - from the 'MultiPlugin series' file
    Pixar 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "Pixar".
    Plaster 17.0.1 - from the file 'filters Gallery.
    Plastic wrap 17.0.1 - from the file 'filters Gallery.
    PLY 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    PNG 17.0.1 - from the file "series MultiPlugin"
    Pointillism 17.0.1 - from the file "series MultiPlugin"
    Polar coordinates 17.0.1 - from the 'MultiPlugin series' file
    Portable Bit Map 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "PBM".
    Poster edges 17.0.1 - from the file 'filters Gallery.
    People's Republic of CHINA 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    17.0.1 - from the file 'Series MultiPlugin' radial blur
    17.0.1 radiance (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file 'Radiance '.
    17.0.1 range (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Grid search of colors made NO VERSION - from the file 'Export3DLUT '.
    Crosslinking 17.0.1 - from the file 'filters Gallery.
    Ripple 17.0.1 - from the file "series MultiPlugin"
    Rough Pastels 17.0.1 - from the file 'filters Gallery.
    Save for Web 17.0.1 - from the file 'save for Web '.
    ScriptingSupport 17.0.1 - from the file "ScriptingSupport."
    Shake Reduction 17.0.1 - from the file "Shake Reduction"
    Shear 17.0.1 - from the file "series MultiPlugin"
    17.0.1 asymmetry (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Smart Blur 17.0.1 - from the file "series MultiPlugin"
    Smudge Stick 17.0.1 - from the file 'filters Gallery.
    Solarization 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "solarization".
    Splash 17.0.1 - from the file 'filters Gallery.
    Spherize 17.0.1 - from the file "series MultiPlugin"
    Sponge 17.0.1 - from the file 'filters Gallery.
    Strokes sprayed 17.0.1 - from the file 'filters Gallery.
    17.0.1 - from the file «Filters Gallery» stained glass
    Stamp 17.0.1 - from the file 'filters Gallery.
    SD 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    STL 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    Sumi-e 17.0.1 - from the file 'filters Gallery.
    17.0.1 summation (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Targa 17.0.1 - from the file "series MultiPlugin"
    Texture veneer 17.0.1 - from the file 'filters Gallery.
    Tiles 17.0.1 - from the 'MultiPlugin series' file
    Torn edges 17.0.1 - from the file 'filters Gallery.
    Twirl 17.0.1 - from the 'MultiPlugin series' file
    U3D 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    Draft 17.0.1 - from the file 'filters Gallery.
    Vanishing point 17.0.1 - from the file "VanishingPoint".
    Variance 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the 'statistics' file
    Virtual Reality Modeling Language. VRML 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    Water paper 17.0.1 - from the file 'filters Gallery.
    Watercolor 17.0.1 - from the file 'filters Gallery.
    Wave 17.0.1 - from the file "series MultiPlugin"
    Wavefront | OBJ 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file "U3D.
    WIA support 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file 'WIASupport '.
    Wind 17.0.1 - from the file "series MultiPlugin"
    Wireless Bitmap 17.0.1 (2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377)-from the file 'WBMP '.
    Zig - zag 17.0.1 - from the file "series MultiPlugin"

    Plug-ins option and the third: NONE

    Duplicates and plug-ins disabled: NONE

    Plug-ins that could not load: NONE

    Extensions:

    com.adobe.InApp.Purchase 2.4.83 - in the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5 CC (32 Bit)\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html.
    Recent files 1.2.1 - from the file "C:\Program Files\Fichiers Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html"
    Library 2.4.83 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5 CC (32 Bit)\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html.
    Beginning 1.2.1 - from the file "C:\Program Files\Fichiers Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html"
    Themes of colors Adobe 6.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5 CC (32 Bit)\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html.
    Export as 3.0.6 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5 CC (32 Bit)\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html.
    Overview of unit 1.2.0 - from the file "C:\Program Files\Fichiers Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html"
    Export as 3.0.6 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2015.5 CC (32 Bit)\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html.
    com.adobe.preview.Loader 1.2.0 - from the file "C:\Program Files\Fichiers Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html"

    Install TWAIN devices: NONE

    You can try to save to a folder on the root of the C:\ drive * for example and the PPP would not allowed to save somewhere.

    Any luck that you have turned on generator?  You can try turning it off?

    Trash presets Photoshop (Command-Option-shift at Photoshop startup)

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