analysis - NOT!

recently bought a photosmart 5520 all-in-one, after that my epson refused to work with my new computer. I'm not a tech geek but installed a new printer (wireless), following the instructions provided. It prints well but when I want to scan anything it just copy and print, not what I want at all. Why must a modern equipment be so complicated?  I just want to put a document/picture on the scanner bed and to see it happen on my computer screen, but how? Please can someone tell me in simple English fool proof?

LittleGran11,

Welcome to the HP Forum.

Have you installed the software of full functionality for the printer?

General instructions to install the printer software

Reminder:

  1. In most cases, the Solution Center has been replaced by the wizard of the printer.
  2. Shortcuts to the printer wizard will be installed on your desktop computer during the last part of the installation.

OR

  • Enter your operating system the menu drop-down
  • Click NEXT and scroll down
  • Find the driver - product Installation software category
  • Select the driver of base, e-print, or full software functionality
  • Save the package *.exe Setup on your computer

The files will probably save in the "folder"downloads. "

Don't forget to search for updates as necessary for your installation. If available, you can download print and scan doctor and / or other programs of category - utilities.

  • If you have control of "Admin", you can highlight the package and "double-click" to install it, otherwise just right-click, select run as administrator and install.

NOTES:

  • Look at the bottom half of the main Web page for your printer for helpful videos help with the installation of the printer software!
  • Scroll through the list of videos back until you find the video that best fits your situation.
  • Connection USB: download and install the driver software before connecting a USB cable.
  • Ethernet: connect the printer to the network and (optional) assign the printer IP address to the router. Once the printer is connected to the network, make sure that the printer is on, and then install the printer software.
  • Once the initial installation is complete and functional, check / install category - updated

There is valuable information about the Web site, including Manual, pages How-to's , Troubleshooting and SOLUTIONS section and alerts and notifications for your printer.  Be sure to take a comprehensive look at what's available.  To bookmark the page.

Don't forget: after you install the printer software, use the shortcuts on your desktop printer wizard or use your favorite browser and the IP address of the printer to access the printer through the integrated Web server. You can set / change your wireless network, assign a static IP (Network tab), check the stats of your printer and much more. Excellent!

Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

Although I strive to reflect best practices of HP, I do not work for HP.

Click on accept as Solution when the answer is a good solution or workaround!

Tags: HP Printers

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