Analyze problems with Deskjet 3520

I have a laptop HP with Windows 8 (which I'm not very familiar with) and I am trying to scan photos on a HP Deskjet 3520. I'm not in my home office but in a House with already like two MACS, one that uses the wireless Deskjet printer.

I can print documents.

If I try to use the dialog box on the Deskjet to analyze the error message tells me to install the drivers (ILO recognized my machine)

I had could scan some photographs, driving the process of digitisation of the right click on the printer icon in the control panel option, and the Deskjet printer recognized it was connected to my laptop. However, then the dialog box on the Deskjet printer froze and since then I have not been able to scan.

I turned both machines market.

I disabled the button on the printer wireless and only used the USB cable.

I downloaded and installed the drivers for the recognition of HP printer Deskjet software. This at least gave me the right click scan option to return (it keeps being removed from the right click menu) and the Deskjet printer makes noises of scanning. However, the dialogue froze on treatment scan. When I turned it works again, the scan option was missing in the right click menu and once more the Deskjet printer doesn't recognize my phone.

Unfortunately when I installed the drivers I had not disconnected the cable USB Deskjet.

In my home office, I have a HP printer and when I want to scan on my PC I have a HP dialog box in my Start menu that allows me to drive the scanning process from my PC, rather than the HP device. Where this dialog on my laptop?

And how can I solve this problem?

I'm reasonably IT literate but not great technique.

Hi @Joannacherry,

Welcome to the Forums of HP Support!

I see that you are having problems scanning with your HP Deskjet 3520 e-all-in-one printer. I want to help you with this.

In order for me to help you, I may need more information. It seems that you are having problems of computer of window 8, but not the Mac?

Do you get any error messages?

NOTE: Unplug the USB cable before you reinstall the print driver.  It is not detected, if already connected.

Please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

I recommend, updated the firmware of the printer, click here to download it.

Here is a document that I recommend that you try Scan from Windows 8 with full functionality software HP for HP Multifunction printers.

 

Tags: HP Printers

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