Answer 'Failure to sync' after downloading a file

My apologies if I'm duplicating - I think I could have posted this in the wrong discussion.  So here goes again.

I try to use CC file and folder to save the files synchronization - especially, I test with my LR 5 catalogue file - which is a single file (for example Catalog.lrcat) which, in my case, is 1.45 GB.

I am downloading using Office CC - not the browser interface.

I'm on MAC, OS X 10.8.5 (ML).

My download speed is about 400 kb/s - and so this download takes eaxactly almost an hour.  Just as he finished, CC Bureau reports "do not Sync.  I tried several times.

Now, I did some research and it is said that because it is a large file, uploading to the server should not start until the file is copied to my system disk in the folder where it is located normally in my creative brief Cloud Files - on my system, it takes about a minute (give or take).  However, it seems that the download starts while the copy is current.  Not sure if this is right.

Can anyone suggest a way to get more information about what exactly is the error; or why it fails to synchronize.

JC

Hello

Sorry to hear your having issues with creative cloud file synchronization, could you send in your log files for us to watch it please?

Newspapers are located in

Mac:

The log file can be found here:

/Users//Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The user of library users folder is hidden at startup with 10.7 or higher

See http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show if necessary

http://helpx.Adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please the zip and send them to [email protected]

Tags: Adobe

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