App Store not opening

I have a macbook mid 2012 Pro version of OS X El Capitan current 10.11.1 that the app store is showing an update is available, but I can't get the app store to open, let alone to update!  All I see is a wheel that turns in the top left corner near the red, yellow and green buttons.

I tried to restart my macbook, but the problem remains.  Can someone help me please.

Thank you!

Start safe mode and try the App store.

Follow these steps to start in safe mode.

  • Start or restart your Mac.
  • As soon as you hear the startup tone, hold down the SHIFT key.
  • Release the SHIFT key when you see the logo Apple appears on the screen.
  • After the Apple logo appears, this may take longer than usual to reach the login screen or your office. This is because your Mac performs a check of directory of your drive to boot in safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.

By the end of 2012 mini Mac, OS X El Capitan 10.11.2; Apple Watch, 38 mm silver AL, Watch OS 2.1; iPad 2 & iPhone 6 + iOS 9.2 air

Tags: Mac App Store

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